Harvard Business Review

APRIL 28, 2017

” Survey respondents included Presidents, Chief Information Officers, Chief Analytics Officers, Chief Marketing Officers, and Chief Data Officers representing 50 industry giants, including American Express, Capital One, Disney, Ford Motors, General Electric, JP Morgan, MetLife, Nielsen, Turner Broadcasting, United Parcel Service, and USAA.

Company 15

Company Chief Information Officer Parcell Survey 15

Harvard Business Review

JANUARY 13, 2011

As chief information officer of my family, I had purchased two used 333 MHz iMac G3s with 160MB of RAM in Bondi blue for my children to play games on. cost of improving the operating systems; unfortunately, the new OS could not be loaded from the internal CD drive and required an external DVD player, which cost $120.

Technology 16

Technology CIO CFO TCO 16

Harvard Business Review

JULY 22, 2014

Once a realm defined by its creative expression, trade shows, and glossy literature, marketing has instead become the place in the organization that pulls together all of the information necessary to find, sell to, and serve the customer effectively and efficiently. Starving IT of budget takes a heavy toll on innovation.

Supply Chain 14

Supply Chain CIO Chief Information Officer Budgeting 14

Harvard Business Review

NOVEMBER 24, 2017

An entire industry now exists to train us humans to be smarter in how we operate computers, and yet the number of cybersecurity incidents continues to rise. There is one area where more training would pay off: for CEOs and other senior managers — the people who are least likely to take training or take it seriously.

Training 13

Training CIO Chief Information Officer Information 13

Harvard Business Review

FEBRUARY 18, 2011

Over my 15 years of teaching a course on IT in health care, I've seen that for CIOs who are MDs, the skill of delivering difficult messages becomes part of their tool set for communicating effectively with senior management. CEOs don't want to hear that.

System 15

System CEO CIO Chief Information Officer 15

Harvard Business Review

JUNE 6, 2013

and uncovers new customer insights; it then turns to operations to translate the insights into action.and hits a wall. The people in operations are too focused on fulfilling internal requests and service agreements to worry about customers, the ones that pay real money. IT management Marketing Operations' Analytics "!)

Marketing 9

Marketing Six Sigma Banking Agility 9

Harvard Business Review

JUNE 19, 2013

Trade secrets, confidential business plans, and operational security depend on it. Losing that kind of information can mean a plunge in stock price and market share. So who''s responsible for information security in your company? This is a management failure, not a technological problem. But security?

Company 10

Company Chief Operating Officer Chief Technology Officer Chief Information Officer 10

Harvard Business Review

DECEMBER 11, 2013

The proliferation of C-suite roles is an indication of the increasing strategic and operational complexity organizations face. One of the newest additions to the C-Suite is the Chief Data Officer. If you’ve decided to move ahead, then the next step is to effectively build that role into the rest of the top management team.

Incentives 9

Incentives Chief Information Officer Business Intelligence Execution 9

Harvard Business Review

MARCH 18, 2014

One consultant described the search for a chief information officer in these terms: “Whereas technical expertise was previously paramount, these competencies [being sought today] are more about leadership skills than technical ones.” Finally, C-level executives must be adept in receiving and synthesizing information.

Skills 13

Skills Consultative Ethics Chief Information Officer 13

Harvard Business Review

AUGUST 29, 2013

Forty-five percent of marketing executives say they would prefer to enable marketing employees to operate data and content without IT intervention. For their part, IT executives believe marketers make promises they can''t keep and do not provide them with adequate information on business requirements.

CIO 11

CIO Chief Information Officer Marketing Technology 11

Harvard Business Review

NOVEMBER 2, 2018

Digital startups had begun producing virtual products that ZF did not know how to compete against, and engineers in logistics, operations, and other functions were finding that their traditional approaches couldn’t handle the complex issues they faced. ZF, a global automotive supplier based in Germany, was no exception.

Company 14

Company Automotive Project Chief Information Officer 14

Harvard Business Review

MAY 16, 2016

I was Dean of a leading business school in Paris and Chairman of the Board of Directors of the top mobile telecom operator in Tunisia when the Arab Spring broke out, turning the already troubled Middle East and North Africa upside down. It was a hopeful moment across the region and particularly in Tunisia.

Politics 14

Politics Chief Information Officer Tourism Environment 14

Harvard Business Review

AUGUST 13, 2014

For the past four years, Accenture has conducted an annual survey of chief marketing officers (CMOs) and chief information officers (CIOs) to understand the state of their collaboration. Collaboration IT management Marketing' In that time, weve tracked dramatic changes in attitudes.

CIO 10

CIO Chief Information Officer Marketing Survey 10

Harvard Business Review

FEBRUARY 9, 2016

The survey gathers perspectives from a small but influential group of executives — chief information officers, chief data officers, and senior business and technology leaders of Fortune 1000 firms. Success stories of Big-Data-enabled innovation remain relatively few at this stage.

Chief Financial Officer 8

Chief Financial Officer Chief Information Officer Agility Metrics 8

Harvard Business Review

SEPTEMBER 22, 2016

Executives are wrestling with managing a proliferation of devices, protecting data, securing networks, and training employees to take security seriously. Android is a fragmented mobile operating system. Educate employees and upper management. Educating upper management is a different task for information technology executives.

Chief Information Officer 8

Chief Information Officer Wireless Download Education 8

Harvard Business Review

JANUARY 19, 2018

The existing management team had not addressed a range of issues, including required changes to store sizes, the product range, and which geographies the company focused on. So founder and CEO Tom Stemberg hired John Wilson as head of strategy and chief financial officer. ” Wilson was exactly what the business needed.

Strategy 8

Strategy Chief Financial Officer Short-term Chief Information Officer 8

Harvard Business Review

JUNE 13, 2017

million citizens but is larger in landmass than Switzerland; as a result, many towns do not have a nearby government office. Every citizen carries a digital ID card that allows him or her to vote remotely, pay taxes with a few clicks, manage health care, and much more. Estonia has only 1.3

Content 8

Content Transportation Osborne Chief Information Officer 8

Harvard Business Review

JULY 21, 2016

A change began to occur in the 1970s as functional managers slowly joined BU leaders and COOs on the top team. CFOs were the first functional chiefs to join, followed in the 1980s by Chief Strategy Officers (CSOs). The 1990s saw the appearance of Chief Information Officers, Chief Marketing Officers and others.

Execution 8

Execution Team Committee COO 8

Harvard Business Review

AUGUST 25, 2016

Across industries, staff such as retail category managers, sales representatives, financial advisers, and wealth managers are awash with reports and insights that comfort their companies’ top executives and by making them feel that they are leading a “customer-centric” organization. What made the difference?

Retail 8

Retail Banking Chief Information Officer Report 8

Harvard Business Review

NOVEMBER 22, 2017

Improving access to care, increasing workforce productivity, optimizing clinical operations, and managing population health are important—and interrelated steps. Identify and stratify patients by disease severity to manage population health. Creating greater value requires a multi-pronged approach.

Health Care 8

Health Care Content Chief Information Officer Efficiency 8

Harvard Business Review

NOVEMBER 17, 2017

At the same time, members of the C-suite are measuring their potential impact using different metrics — financial, regulatory, technical, operational — leading to conflicting assessments. The chief risk officer (CRO) looks at the problem in terms of risk transfer and cyber insurance purchased.

Metrics 11

Metrics CIO Chief Financial Officer Chief Information Officer 11

Harvard Business Review

SEPTEMBER 10, 2015

Anyone who has worked inside a large organization can rattle off a lengthy list of the things that regularly kill promising ideas: conflict with existing businesses, naysayers, management turmoil, insufficient resources. Sometimes that requires creating a separate operating structure. Here are six ways to change that.

Venture Capitalist 8

Venture Capitalist Company Due Diligence Chief Information Officer 8

Harvard Business Review

DECEMBER 14, 2015

As the chief information officer of a large academic medical center, I oversee four petabytes of data. This group saw that new mobile apps for patients (which measure and manage health outcomes) could yield clinical and financial benefits. Is that “big data”?

Health Care 8

Health Care Chief Information Officer Committee Early Adopters 8