Kate Nasser

DECEMBER 15, 2018

Information technology (IT) teams can transform customer experience w/ these steps even w/ high demand. The post Reach Out to Transform Customer Experience in IT | #CIOs #CFOs #CX appeared first on KateNasser.com. Insights from IT customer service coach Kate Nasser.

CIO 57

CIO Information Technology Technology Information 57

Harvard Business Review

JULY 30, 2013

Enterprise IT as we have known it is rapidly becoming obsolete, and the traditional role of the CIO is increasingly irrelevant. Therefore, the CIO''s role must shift from protecting and defending the status quo to embracing and extending new innovative capabilities. Of course, not all CIOs will embrace their new role.

CIO 10

CIO Innovation Technology Wireless 10

Harvard Business Review

JULY 23, 2013

Information governance is not IT''s job. But it should be the CIO''s job. It''s time for CIOs to move beyond their roles as chief technology officers, and embrace the name with all of its implications: Chief Information Officer. Because no one is managing the store. CIO''s have never broadly achieved their destiny.

CIO 9

CIO CFO Zero Based Budgeting Chief Technology Officer 9

Harvard Business Review

AUGUST 5, 2013

Increasingly, business leaders are driving transformation projects in areas like digital marketing, multi-channel sales, and product-content and customer-information management, pushing the CIO and IT organization to respond in new, faster, and different ways. Today''s CIO Needs to Be the Chief Innovation Officer.

Organization 9

Organization CIO Compliance CRM 9