Creating A Customer-Centric Culture – The Disney Way
Tanveer Naseer
JULY 26, 2016
More recently, executives have learned that creating a customer-centric culture can lead to a huge competitive advantage. Kotter and James L. Who wouldn’t want to achieve results similar to those reported by Kotter and Heskett? Twenty years ago, corporate or business culture sort of just happened…good, bad or indifferent.
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