Departed Client Analysis: Opening Formal Channels of Feedback to Improve Customer Retention
Strategy Driven
JULY 20, 2012
When you are part of a senior management team running a large business, it can be easy to become insulated from the day-to-day realities of how your company is handling its customer base. Evaluate specific strengths, weaknesses and gaps within your product line, your client service delivery structure and your technology platform.
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