Center for Creative Leadership

JUNE 2, 2020

They carry titles such as vice president or senior director and have responsibilities for one or more functions — such as sales, marketing, finance, operations, engineering, technology, legal, and human resources. They run business units and geographic regions.

Self-aware 83

Self-aware Leadership COO Influence 83

Strategy Driven

OCTOBER 27, 2021

COO Eric Spencer agrees. An elaborate, annual holiday party features skits from new attorneys and appearances by the firm’s managing partner, who has appeared as many characters including a Vegas showgirl, Dolly Parton, and an Oompa Loompa. I don’t get up in the morning to work for myself, I work for us, our families, each other.”

Committee 101

Committee CPA COO Morale 101

The Practical Leader

NOVEMBER 30, 2022

” CNN wrote, “SpaceX COO Gwynne Shotwell described the ‘No A **e’ policy in a commencement address last year, saying, ‘These kinds of people — a s — interrupt others; they shut down or co-opt conversation; and they create a hostile environment where no one wants to contribute.

Human Capital 69

Human Capital Human Resources COO Engineering 69

HR Digest

APRIL 10, 2024

In an exclusive Q&A session with Paige Ross, Global Head of Human Resources at Blackstone, we gain profound insights into the world of talent management and employee development within one of the world’s leading financial institutions. In this role she oversees human resource management globally for the firm.

Human Resources 59

Human Resources Globalization Diversity Learning-by-Doing 59

Modern Servant Leader

JANUARY 15, 2015

Whether you need a leadership and management expert for yourself or your team, you’ll find someone great below. 2 43,900 26,300 471 Ken Blanchard Leadership Speaker, Leadership/Business Guru, and Author of over 50 books, including The One Minute Manager. I write, teach and consult across the world on human resource strategy.

Leadership 100

Leadership Executive Coaching Goleman Consultative 100

Surviving Leadership

OCTOBER 29, 2018

At this meeting, employees heard from the CEO, CHRO, General Counsel, COO, CFO, CMO, and any business leaders spearheading a major initiative. Visibility to all parts of the business: Because not all employees could go on ride alongs, new employees learned about the business in new hire orientation.

CFO 58

CFO P&L Call Center COO 58

Modern Servant Leader

FEBRUARY 17, 2016

Also consider how a company in an industry notoriously difficult to make money in, has managed to be wildly successful, where others have failed. So I convinced the plant manager they gotta bring this guy back. So the plant manager didn’t understand how they could be getting such good results, if he wasn’t beating them or kicking them.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

Also consider how a company in an industry notoriously difficult to make money in, has managed to be wildly successful, where others have failed. So I convinced the plant manager they gotta bring this guy back. So the plant manager didn’t understand how they could be getting such good results, if he wasn’t beating them or kicking them.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

SEPTEMBER 1, 2014

The Families and Work Institute’s 2014 National Study of Employers finds that, compared to six years ago when it conducted the same survey, several numbers have moved in the right direction: Employers have continued to increase their provision of options that allow at least some employees to better manage the times and places in which they work.

Organization 16

Organization Human Resources Banking Flextime 16

Harvard Business Review

SEPTEMBER 17, 2019

Children’s Hospital & Clinics COO Julie Morath sets out to change the culture there by instituting a policy of blameless reporting, which encourages employees to report anything that goes wrong or seems substandard without fear of reprisal for the act of reporting.

COO 12

COO Edmondson Report Policies 12

Harvard Business Review

NOVEMBER 26, 2012

The article, written by a leading group of service management thinkers (Jim Heskett, Tom Jones, Gary Loveman, Earl Sasser, and Len Schlesinger) is a great example of both the power a management idea can have, and how much work is required for an idea to become reality.

Retail 8

Retail Heskett Franchising COO 8

Harvard Business Review

DECEMBER 10, 2013

But his insight makes a lot of sense — and it applies to human talent as well. The best employees and executives are what talent management experts call “portable”. Or would you be better off following a more counterintuitive strategy and finding the true stars who have managed to thrive at weaker firms?

How To 8

How To Banking Human Resources COO 8

Harvard Business Review

DECEMBER 17, 2015

For example, Cesar Bocanegra started as VP for operations, then asked to take on human resources as well. He was promoted to COO within two years. Senior management encouraged the employee’s creativity and coached her on how to implement her idea. Best has also created a culture of mentorship.

Development 8

Development Mentor COO CFO 8

Harvard Business Review

JULY 14, 2014

Yet few organizations offer clear guidelines on the nuts-and-bolts of managing leave. Allison Falender is a technology manager at Shell, who is currently planning a maternity leave for the birth of her third son in September. Case study #1: Continue to help others grow professionally.

How To 10

How To Guidelines Case Study Planning 10

Harvard Business Review

AUGUST 22, 2018

Having executed a successful turnaround as COO of her construction company, Joss had been especially helpful to Noelle during her time at Franklin. “Cameron is kidding himself if he thinks he can rely on a few good people who somehow—miraculously—manage to stay engaged through another round of cuts.”

Case Study 13

Case Study CFO Bottom-up Operations 13

Harvard Business Review

JULY 14, 2017

Retailers like Walmart and Macy’s manage a supply chain, buying and reselling their own inventory. In a traditional business, there is little connectivity or co-creation, so the enterprise value is equal to the “mass” of the company — its human resources, financial assets, intellectual property, and physical goods.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

AUGUST 5, 2014

To stitch it all together meaningfully, CMOs are increasingly expected to act as general managers with P&L or shared/shadow P&L responsibility that drive revenue growth. That helped account managers focus their pitch on the client’s business issues and build rapport. That bottom line sensibility is crucial.

P&L 11

P&L Banking Marketing Call Center 11

Harvard Business Review

JULY 29, 2016

Begin by saying something like, “We are seriously considering Mary to be a project manager here. For instance, “Nancy doesn’t have a lot of experience managing people”—how do you think she’ll do as a supervisor? She will have to deal with tough deadlines and tight budgets,” he says.

Reference 8

Reference COO Learning-by-Doing Case Study 8

Harvard Business Review

AUGUST 24, 2015

Facebook COO Sheryl Sandberg recently wrote about her company’s introduction of a course for its employees aimed at combatting unconscious biases. As a result, inspectors were more likely to fraudulently assist the customers driving cheaper cars, passing them even if they didn’t abide by emissions guidelines.

Training 8

Training Participative COO Stress 8

Marshall Goldsmith

FEBRUARY 8, 2018

Thinkers50 – World’s Most Influential Management Thinkers. Called ‘The Academy Awards of Leadership’ by the Economist, Thinkers50 is the world’s most reliable resource for identifying, ranking and sharing the leading management ideas of our age. World authority on project management. Co-author: Predictable Magic.

Executive Coaching 70

Executive Coaching CEO Banking Magazine 70

Harvard Business Review

MAY 3, 2017

And many CEOs we talked to, like Owen Mahoney of Nexon, agree that the CHRO is one of the most strategic roles someone could have: “Businesses grow or die based on the quality of their people, so the human resource executive role is arguably the most strategic in the company.

Quinn 14

Quinn Execution CFO Forrester 14