N2Growth Blog

APRIL 25, 2024

Understanding the Evolving Role of a Chief Operating Officer In the ever-evolving world of business, the role of a Chief Operating Officer (COO) is undergoing numerous transformations. This elevated understanding of the COO’s role is crucial in facilitating an effective search and selection process for this critical position.

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COO Operations Chief Operating Officer Strategy 221

N2Growth Blog

MARCH 23, 2010

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

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Blog CRM Management Brand 304

Leading Blog

MARCH 21, 2011

Robert Herbold, former COO of Microsoft, says that lack of courage is what destroys companies. Management that doesn’t confront problems and make the necessary tough decisions to change, typically ends up with a culture focused on pride in the past and the protection of old procedures. In What’s Holding You Back?

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Six Sigma COO Leadership Constraint 284

N2Growth Blog

SEPTEMBER 5, 2024

Understanding the Role of a Chief Revenue Officer The Chief Revenue Officer is a key member of the executive team, collaborating closely with the CEO, CFO, and COO to steer the organization’s overall growth strategy. Outstanding CROs demonstrate a talent for innovation, change management, and strategic decision-making.

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Strategy Diversity Industry Tools 391

N2Growth Blog

JUNE 6, 2024

The C-Suite Executives Role in Business Strategy The C-Suite executive team comprises the Chief Executive Officer (CEO), Chief Financial Officer (CFO), Chief Operating Officer (COO), and other high-ranking ‘chief’ executives. The digital landscape has redefined the boundaries of commercial leadership.

Chief Financial Officer 221

Chief Financial Officer Chief Operating Officer Chief Executive Officer Leadership 221

Tanveer Naseer

APRIL 1, 2014

State of the art management and leadership techniques are continually evolving. Technology has clearly paid a huge part in this, but the biggest driver of change in how organizations are run is the ceaseless quest for improvement; to manage more efficiently and effectively to better achieve business results.

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Blue Ocean Strategy Prahalad Christensen Leadership 250

N2Growth Blog

OCTOBER 25, 2021

If we observe an organization in the transformation process as an airplane flight: The CEO is the pilot, COO/CFO & other executives are co-pilots, and the Chief Transformation Officer is the air traffic control in charge of the safe, orderly, and expeditious flight. Therefore, it’s critical to hire an experienced CTO.

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CTO Short-term Shaw Agility 397

Chartered Management Institute

APRIL 11, 2025

Blog: As a manager, I want my team to flourish Written by Caroline Roberts Friday 11 April 2025 Share Share to LinkedIn Share to Facebook Share via email Adam Werlinger CMgr MCMI, our Chartered Manager of the Week, first encountered CMI via the governments Help to Grow scheme. He said he wanted to become a COO.

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Team Management Chief Operating Officer COO 52

Leading Blog

MAY 8, 2019

He coached many others including Sundar Pichai, CEO of Google, Dan Rosensweig, CEO of Chegg, John Hennessy, former President of Stanford University, and Sheryl Sandberg, COO of Facebook. The best coach for any team is the manager who leads that team. Being a good coach is essential to being a good manager and leader.

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Consensus Groupthink COO Mentor 294

Strategy Driven

JANUARY 3, 2022

The first step was to manage our inventory. Janet Dell is President and COO of Freeman, where she leads all Freeman business operations across the globe. Before Freeman, Janet served as CEO of Marsh ClearSight, a global leader in risk, safety, and claims management software. About the Author. Follow Janet on LinkedIn.

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COO Supply Chain Learning-by-Doing Globalization 125

Mike Cardus

NOVEMBER 3, 2010

Design by 12GrainStudio Leadership Solutions Focus in Practice Wednesday, November 03rd, 2010 Posted by: mike Working with a leadership team of 5 people including the COO of the organization. Powered by WordPress. People started to say, we are already doing all these things, we are there.

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Leadership COO Team Building Active Listening 125

Mike Cardus

JULY 11, 2011

An Additional outcome of this process, that was determined through interviews with the staff and Management team, was increased trust in the competence and effectiveness of the organizations leadership. The process ended with the creation of an internal Director Leadership Program.

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Team Building TRIZ Succession Team 94

Center for Creative Leadership

MAY 19, 2019

” Employees are constantly told they need to change processes and practices, only for the leadership team to keep on doing what they always do, and managers maintaining the same old routines. What leaders must do is to help employees and managers to recalibrate their expectations,” Altman argues.

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Altman Six Sigma COO Energy 86

Center for Creative Leadership

JUNE 2, 2020

Functional leaders typically manage groups of more than 500 people, have budgets in excess of $500M, and are often on a shortlist to be COO or CEO. Not surprisingly, peers and bosses placed more importance on “working across boundaries” than direct reports did (who are themselves mid- to senior-level managers).

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Self-aware Leadership COO Influence 83

CO2

SEPTEMBER 6, 2018

The perceived need to learn something new is inversely proportional to the rank of a manager. Be sure to take into account if the employee has had to switch roles multiple times, though, or make huge changes in order to accommodate different managers’ expectations. That’s really short-sighted.

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Leadership Styles COO Learning-by-Doing Planning 87

HR Digest

AUGUST 2, 2020

Women gaining more power to lead, green-light projects, and innovate does not come at the expense of men. Who better than these two to give advice on how to move forward in a men’s world as they draw upon their experience in the male-dominated Marines, making it one of the best books for new female managers in male-dominated office spaces.

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Books Leadership Entrepreneur Advice 105

Roundtable Talk

NOVEMBER 12, 2010

Senior management reviews the ideas and responds to questions raised. By staying connected to the front-line (not just your management direct reports), you get the unfiltered information, perspectives and insights directly … rather than through the layers of the management rinse cycle. Skip to content Home Welcome!

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COO Chief Operating Officer Blog Advice 28

Center for Creative Leadership

MAY 19, 2019

In an effort to better understand when and how corporate cultures change, CCL and corporate leaders surveyed a group of global VPs and directors in HR, Learning & Development, Leadership, and Talent Management. The results were telling. A general feeling of resistance to organizational change — a.k.a.

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Altman Decentralization COO Survey 76

CO2

SEPTEMBER 6, 2018

Seeing these connections and implications may remind you of the need to be an active learner as a leader (not a finished product). “The perceived need to learn something new is inversely proportional to the rank of a manager. These situations can stifle typical developmental-progress trajectories. That’s really short-sighted.

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Leadership Styles COO Learning-by-Doing Planning 78

The Horizons Tracker

MARCH 15, 2020

There’s no manager to select team members, much less to assign them the roles they’ll undertake. Who would be CFO or COO? The founding team of a startup obviously has various differences to teams formed in other work contexts. Who would be CEO?

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Team Entrepreneur COO CFO 103

Strategy Driven

MAY 20, 2019

Young innovators especially, though it applies even to more experienced entrepreneurs, tend to lack self-awareness of their own weaknesses. Teams often don’t rise to the level of their best people. They often sink to the level of their worst people. Keep that in mind as you build your company. Know and own your limitations. About the Author.

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Self-aware Entrepreneur COO Banking 57

Roundtable Talk

JANUARY 24, 2012

After rocketing the Blackberry to success in the mid 2000’s, RIM Co-CEO’s Mike Lazaridis and Jim Balsillie stepped down this week and were replaced by new CEO (and former RIM COO) Thorsten Heins. Key takeaway: When you’re leading on the innovation edge you have to keep innovating…not buying NHL teams. Happy leading!

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COO Leadership How To CEO 37

The Horizons Tracker

SEPTEMBER 16, 2019

. “We take people who have not been involved in the formal economy and provide them with the appropriate training and move them into full-time and formal work,” Wendy Gonzalez, Samasource’s President and COO told me recently. As such employees often have career opportunities within the company.

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Power Ethics Venture Funding Quality 75

The Horizons Tracker

JUNE 27, 2023

As with much in life, the researchers believe that a problem shared is a problem halved, and having a discussion about work-life balance with employees can help managers get more out of their team because they can co-create solutions to the inevitable challenges that are presented during this unprecedented time.

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COO Document Reference Long-term 52

HR Digest

APRIL 10, 2024

In an exclusive Q&A session with Paige Ross, Global Head of Human Resources at Blackstone, we gain profound insights into the world of talent management and employee development within one of the world’s leading financial institutions. In this role she oversees human resource management globally for the firm.

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Human Resources Globalization Diversity Learning-by-Doing 59

Roundtable Talk

JANUARY 24, 2012

After rocketing the Blackberry to success in the mid 2000’s, RIM Co-CEO’s Mike Lazaridis and Jim Balsillie stepped down this week and were replaced by new CEO (and former RIM COO) Thorsten Heins. Key takeaway: When you’re leading on the innovation edge you have to keep innovating…not buying NHL teams.

COO 28

COO How To CEO Leadership 28

Harvard Business Review

JUNE 27, 2012

Paul is an old friend who, until his recent retirement, worked as a senior scientist at a pharmaceutical company, where he managed a group of innovative researchers. Shortly after the best practices meetings, the COO visited Paul's location to see how the alignment was going.

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COO Short-term Pharmaceuticals Innovation 15

Harvard Business Review

JULY 4, 2018

The recruitment, interviewing, hiring, and on-boarding of even one new employee is a time-intensive process every manager takes seriously. Becoming a Manager. 5 Things New Managers Should Focus on First. New Managers Need a Philosophy About How They’ll Lead. New Managers Don’t Have to Have All the Answers.

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Learning Curve Management CFO Delegation 15

Harvard Business Review

MAY 3, 2016

HBS Executive Education brings you these articles about business management courtesy of Harvard Business School Working Knowledge. Hill began to dig into the scholarship around leadership and innovation, she soon realized there was a lot of research on both. At Harvard Business School’s General Management Program.

Education 12

Education Innovation Execution Content 12

Harvard Business Review

SEPTEMBER 13, 2012

An impatient marketing or finance manager would, on the sly, secure some extra budget money and hire a contractor to build a little database that tracked mailing addresses or top-line financials. Slowly but surely, as the little database grew bigger and bigger, the manager would wedge the cost into her operating budget.

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Supply Chain CIO Budgeting Project 17

Harvard Business Review

MAY 16, 2017

So here’s how she made sure her résumé attracted the attention of hiring managers when she started applying for chief administrative officer (CAO) positions. Manage junior staff and evaluate performance. Manage and evaluate performance of work-study students and graduate assistants.

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COO Chief Operating Officer Transportation Real Estate 15

Harvard Business Review

JANUARY 2, 2017

Over the past year, we hosted current or former leaders from each of these retailers at MIT’s Sloan School of Management, and all four talked about a corporate culture of setting high expectations and creating conditions that encourage employees to innovate. For Boyan, the key is giving real power to store managers and partners.

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Retail Incentives Merchandising COO 15

Harvard Business Review

OCTOBER 22, 2018

Governance expert Ram Charan considers executive sessions the most important recent innovation in corporate governance. ” Have a good COO and other C-level people in place. Tesla has no COO. Facebook brought in Sheryl Sandberg as COO. It is a sign of danger when investors say “There is no Tesla without Musk.”

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CEO COO Charan Advice 14

Harvard Business Review

OCTOBER 24, 2017

HBS Executive Education brings you these articles about business management courtesy of Harvard Business School Working Knowledge. Hill began to dig into the scholarship around leadership and innovation, she soon realized there was a lot of research on both. As Harvard Business School Professor Linda A. Join the Conversation.

Education 8

Education Innovation Execution Content 8

Harvard Business Review

JULY 21, 2016

This is where the opportunity lies — in collaboration that includes the final approvers, embedding legal teams in the design and innovation process. Ironically, not including lawyers in the collaborative process perpetuates the idea that they smother innovation. Remind your company that there are risks to not innovating.

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Innovation Team Compliance Retail 8

Harvard Business Review

JANUARY 23, 2012

Heins, the new CEO of Research in Motion (RIM), has been plucked from the company's relatively obscure COO position to fill the giant shoes of two longtime co-CEOs as they depart at the behest of angry investors. Is it Apple's consumer appeal, or the declining influence of corporate IT managers? The company could merge with Dell.

Strategy 16

Strategy CEO Strategic Planning Consensus 16

Harvard Business Review

APRIL 22, 2014

One COO of a fast-growing Silicon Valley company told me he never thought so much of his job was going focus on how to get the best burritos to the cafeteria to avoid losing employees to the next Internet darling. New employees get the latest tech gadgets as signing bonuses.

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COO Stress Software Career 15