Harvard Business Review

SEPTEMBER 13, 2012

Departments can automate a business process in the time it would take to enter IT's development pipeline. CEOs remain reluctant to invite CIOs to the executive table, insisting that IT is a cost center, not the innovation incubator it could be. Shadow IT has been freshly-labeled "departmental IT.".

Supply Chain 15

Supply Chain CIO Budgeting Project 15

Harvard Business Review

JUNE 2, 2011

They outperform their industry because they've figured out how to enable the key asset of the new economy: scalably leverage many people's contributions, including the app developers eager to piggyback on the industry's most attractive devices. Nilofer Merchant is a corporate advisor and speaker on innovation methods.

Hamel 16

Hamel Customer Loyalty Creativity Cost Center 16

Harvard Business Review

FEBRUARY 2, 2016

Instead, our interviews found a willingness to let organizational forms and structures evolve naturally, developing in line with the identity of the enterprise. On the other hand, they are set up as cost centers and service bureaus, mandated to meet the needs of all their constituents as rapidly as possible under the ceiling of their budget.

Development 8

Development Supply Chain Incentives Outsourcing 8

Harvard Business Review

OCTOBER 12, 2011

High-value functions such as infrastructure development and database administration were retained; others, including PCs, networks, and mainframes, were outsourced. But surveys show that more than 25% of firms still think of IT as a cost center, 53% of CIOs' time is focused on cost control, and 54% of companies outsource their IT services.

CIO 10

CIO Outsourcing Cost Center Film 10

Harvard Business Review

FEBRUARY 8, 2018

Likely outcomes of the move to cloud include changing how products are designed; closer collaboration between the corporate IT department and other business units, including sales, finance and forecasting; and more customer interaction, even to a point of jointly developing products with their consumers.

Management 13

Management Software BPM Technology 13

Harvard Business Review

OCTOBER 1, 2013

The business complains that IT doesn’t understand the business, consistently overpromises and under-delivers, and slows innovation. Both sides must acknowledge the mistakes of the past, resolve not to repeat them, and develop the courage to speak up. It is time to put a stop to this. Find common ground on medium-term issues.

Information Technology 8

Information Technology Technology Cost Center Constraint 8

Harvard Business Review

NOVEMBER 30, 2017

manufacturers do source from domestic suppliers, they tend to regard them purely as a cost center. Past work by McKinsey found that inefficiencies in manufacturer-supplier interactions add up to roughly 5% of development, tooling, and product costs in the auto industry. Even when large U.S.

Supply Chain 8

Supply Chain McKinsey Incentives Bottom-up 8