Remove Cost Center Remove Innovation Remove Technology
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How Companies Can Better Work With Startups

The Horizons Tracker

Innovation has scarcely been as popular and trendy as it is today, but as Wired’s David Rowan pithily points out in his latest book, a lot of what passes for innovation is b t smothered in multiple layers of jargon and obfuscation that creates the impression that much is being done, but it’s largely a superficial veneer.

Company 73
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How Corporates Can Best Engage With Startups

The Horizons Tracker

Working with startups is something many organizations strive to do in order to tap into the innovation and ingenuity such partnerships can bring. Not only do sponsors often regard the incubator as proof of their innovation prowess, but startups often regard acceptance into the incubator as job done. Successful partnerships.

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Using AI To Augment Customer Service Agents

The Horizons Tracker

There is seldom a sector or field that is not undergoing some form of transformation at the moment, many at the behest of a tidal wave of digital technologies that are upending the traditional way of doing things. A helping hand. For instance, a recent study from Washington University in St.

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How Cloud Computing Is Changing Management

Harvard Business Review

Theories and practices of management often spring from the opportunities created by new technologies. Client-server technology begat enterprise resource planning systems, and the consequent system-wide visibility that was required for what we call business process management (BPM). How it effects product design and customer experience.

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Shadow IT Is Out of the Closet

Harvard Business Review

Lines of business are now getting their own official technology budgets for non-standard software products. CEOs remain reluctant to invite CIOs to the executive table, insisting that IT is a cost center, not the innovation incubator it could be. Shadow IT has been freshly-labeled "departmental IT.".

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Bridging the Gap Between IT and Your Business

Harvard Business Review

For the past several years we have watched with increasing dismay at the increasing chasm between information technology (IT) groups and their business counterparts. The business complains that IT doesn’t understand the business, consistently overpromises and under-delivers, and slows innovation.

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A Kodak Moment to Reconsider the Value of IT

Harvard Business Review

It helps students see that Kodak did not understand or invest in the digital technologies that were to sweep away its business, a failure usually attributed to incumbent executive myopia. IT was viewed as noncore, a cost to be outsourced like janitorial services and security. So it had no voice.

CIO 10