Harvard Business Review

MARCH 13, 2013

Captive offshore operations centers — company-owned delivery units located in low-cost countries such as India and the Philippines — have come a long way. Originally designed to provide labor cost arbitrage, they are now on the brink of being a source for strategic advantage. But that's not by accident.

Offshoring 8

Offshoring Cost Benchmarking Operations 8

Harvard Business Review

SEPTEMBER 12, 2014

Who at your company will be put in charge of turning buildings operations from a cost center to a revenue center? And many companies also face additional energy-related costs from their commercial vehicles, of which there are over 12 million in operation in the U.S. Operational Improvements.

Energy 8

Energy Resources Information Technology Cost Center 8

Harvard Business Review

SEPTEMBER 12, 2014

Who at your company will be put in charge of turning buildings operations from a cost center to a revenue center? And many companies also face additional energy-related costs from their commercial vehicles, of which there are over 12 million in operation in the U.S. Operational Improvements.

Energy 8

Energy Resources Cost Center Budgeting 8

Harvard Business Review

SEPTEMBER 21, 2016

Measure and report that impact to business leadership as part of the product experience. One of the most popular misconceptions about security is that it’s destined to be a cost center and it survives on executive generosity (or paranoia). Driving Financial Goals.

Team 8

Team P&L Engineering Cost 8

Harvard Business Review

SEPTEMBER 8, 2017

These efforts have enabled operational efficiencies, cost reductions, and greater agility, preparing companies for the next phase of digital transformation: driving growth. This is a break from the traditional paths of finance, sales, and operations to the top spot. Over: CMOs take over new responsibilities.

CEO 8

CEO Marketing Span of Control Sports 8

Harvard Business Review

DECEMBER 25, 2013

Bush took over American Express’s far-flung service operations in 2005. He was suddenly responsible for many thousands of call-center employees. Customer service Leadership Leading teams' Jim Bush had a different idea, which I have now come to call “Leading by Letting Go.” Bush saw a way to change the game.

Call Center 9

Call Center Attrition Learning-by-Doing Cost Center 9

HR Digest

JANUARY 5, 2022

The idea for this product came from creative brainstorming by two Bosch associates, who secured leadership support to bring their idea to life. Simultaneously, BRGs are empowered to advise Bosch leadership on policies and practices that support associates, emphasize the issues we have in common, and advocate for awareness and inclusion.

Human Resources 52

Human Resources Education Resources Innovation 52