Harvard Business Review

SEPTEMBER 21, 2016

One of the things that surprised me most about security at Facebook is the level of attention and support that we receive from the company’s senior management team. The system was an important development for our team because it gave us a clear, direct metric to demonstrate our value to senior management. Driving Financial Goals.

Team 8

Team P&L Engineering Cost 8

Harvard Business Review

FEBRUARY 22, 2017

Given that the service department is a cost center in most companies, service leaders have long relied on AHT as a critical lever for keeping staffing levels, and therefore costs, in check. Most fear that doing so would cause call length to skyrocket, increasing costs. Related Video.

Metrics 10

Metrics Video Cost Cost Center 10

Harvard Business Review

FEBRUARY 2, 2016

You’ll often find customer relationship management within marketing, budgeting within finance, supply-chain management within operations, outsourcing within procurement, training within HR, and new product development within R&D. When functional boundaries prevail, there is no construct for managing capabilities.

Development 8

Development Supply Chain Incentives Outsourcing 8

Harvard Business Review

JUNE 2, 2011

Yet most organizations still operate much as they did in the industrial age. We manage the measurable, rather than the things that create meaning that fuels creativity, that enables innovative thinking and that helps any company to outpace the market. That doesn't mean that greatness can't be decoded.

Hamel 16

Hamel Customer Loyalty Creativity Cost Center 16

Harvard Business Review

NOVEMBER 30, 2017

Many of the small and midsize manufacturers that did manage to survive kept going by cutting costs, which has led to stagnant wage growth. manufacturers do source from domestic suppliers, they tend to regard them purely as a cost center. In some instances, the end results were firm closures and lost jobs.

Supply Chain 8

Supply Chain McKinsey Incentives Bottom-up 8

Harvard Business Review

JUNE 26, 2013

The original IT department was formed to centralize a unique expertise that could purchase, implement, and manage technology in the enterprise. Rather than serving as an adjunct to the core business, or merely a cost center, IT is becoming intrinsic to the very products and services that every company offers. Why is this?

Supply Chain 8

Supply Chain Competitive Advantage Information Technology How To 8

Harvard Business Review

OCTOBER 1, 2013

From where we sit, both sides have legitimate beefs: IT complains that, despite the increasing penetration of technology into every nook and cranny of the business , it doesn’t have a seat at the table and no one understands how difficult their jobs are given the constraints under which they operate. Information & technology IT management'

Information Technology 8

Information Technology Technology Cost Center Constraint 8

Harvard Business Review

SEPTEMBER 8, 2017

These efforts have enabled operational efficiencies, cost reductions, and greater agility, preparing companies for the next phase of digital transformation: driving growth. This is a break from the traditional paths of finance, sales, and operations to the top spot. Over: CMOs take over new responsibilities.

CEO 8

CEO Marketing Span of Control Sports 8

Harvard Business Review

FEBRUARY 9, 2011

It may seem counterintuitive, but smart companies need to routinely rid themselves of less profitable customers, the same way an asset manager or rebalances an investment portfolio or a Major League Baseball general manager trades a declining player. We call these people Cost Center Consumers, and they come in two flavors.

P&L 15

P&L Supply Chain Retail Price 15

Harvard Business Review

FEBRUARY 22, 2012

But there are also implications for organizational design and talent management for firms of all sizes. The seven full time employees form a nucleus, or core group to handle program management, operations, and communications. And, of course, this affects management's role and how we all manage our careers.

Participative 15

Participative Decentralization Globalization Cost Center 15

Harvard Business Review

AUGUST 13, 2013

That also includes the major line of business systems that power the back office and related functions of the company, as well as the front line support and operations elements for all of that. One of the things I''d learned working for a number of CIOs was that IT is most commonly viewed as the largest cost center in the enterprise.

CIO 8

CIO How To Technology Directory 8

Harvard Business Review

JANUARY 16, 2015

If you were operating based on rational self-interest one could argue that you would buy as many tickets as possible. Similarly, the role of the dealmaker is to find a way to drive the “cost” of the deal down to as close to zero as possible — so the decision maker can’t possibly refuse to buy that ticket.

P&L 8

P&L Due Diligence CIO COO 8

HR Digest

JANUARY 5, 2022

Most boards underestimate the concept of change management and the science behind human behavioral change. In addition, it’s important to reward leaders who excel in change management, leadership positivity and role modeling, but that is also often overlooked or misunderstood at the board level.

Human Resources 52

Human Resources Education Resources Innovation 52

LDRLB

NOVEMBER 12, 2012

HR is an enigmatic profession, as the authors write, “the sad reality is—even in today’s enlightened age of recognizing the value of people to the business—too many top executives still view HR as a non-strategic cost center instead of a core, profit-contributing function.” Measuring the people side of the business is tough.

Ulrich 137

Ulrich Metrics Report Storytelling 137

Harvard Business Review

DECEMBER 18, 2012

A GreenBiz report indicated that progress had slowed or even regressed, but MIT and BCG also declared that sustainability had reached a "tipping point" with more companies putting sustainability "on the management agenda.". Finally, how much will we challenge the nature of capitalism, and what will that mean for how companies operate?

Supply Chain 10

Supply Chain Constraint P&L Energy 10