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Everything that is found in documents, systems, process flows and tool kits is “explicit” knowledge that is useful to sustain the business and keep the “status quo”. In fact, most of the content that AI repurposes from online resources is explicitknowledge. That is the tip of the iceberg – visible and accessible.
Orange is a French multinational telecoms firm, with 266 million customers worldwide and operations in around 20 African countries. One difficulty of open innovation lies in the reluctance to share knowledge, or in implicit knowledge. Can we begin with learning more about you and what you do at Orange?”.
Without diminishing the value of knowledge sharing, we would suggest that the most valuable form of learning today is actually creating new knowledge. In the process, they develop new knowledge about what works and what doesn’t work in specific situations. Individuals versus workgroups and networks.
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