Experiment with Organizational Change Before Going All In
Harvard Business Review
OCTOBER 13, 2014
Maybe you were contemplating a change in employment policies such as flextime or one in customer-facing processes such as a new billing system. Say you introduce an innovative new customer-relationship-management (CRM) tool for your sales force, and revenue increases by 15%. The change is a success, right? Maybe or maybe not.
11 
Let's personalize your content