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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

Develop a CRM strategy A CRM is a somewhat tricky piece of technology. A CRM without strategy and leadership will do you little good, so make sure its management isn’t left entirely to your IT department. Your CRM should span departments, and will hopefully unite them better in your customer service values.

Strategy 267
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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

Develop a CRM strategy A CRM is a somewhat tricky piece of technology. A CRM without strategy and leadership will do you little good, so make sure its management isn’t left entirely to your IT department. Your CRM should span departments, and will hopefully unite them better in your customer service values.

Strategy 267
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The Rising Importance of the Chief Commercial Officer in Modern Business

N2Growth Blog

The Chief Customer Officer shouldn’t work in isolation but create an atmosphere of teamwork and mutual responsibility with the sales team. A prominent aspect of their duties now encompasses a solid emphasis on Customer Relationship Management (CRM).

CRM 221
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Adding Value: A Gentle Reminder

QAspire

I read something similar to this in a management book related to CRM. And boy was he right - that project was a model project of teamwork and comeraderie, as well as very successful, because we focused on value. This was a nice post to share on weekend!Thanks Thanks Tanmay and have a great weekend. Value will never steer you wrong.

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40+ Coveted Skills to Put on a Resume

HR Digest

People Skills: Persuasion, teamwork, communication, negotiation, etc. Teamwork skills. Customer Relationship Management (CRM). Before we deep dive into some of the key skills to include on a resume, let’s first look at the several types of job skills : Basic Skills: Speaking, listening, readings, writing, etc. Time management .

Skills 111
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Where are you on the management scale of newbie to expert hacker?

Ask Atma

Customer relationship management (CRM) – a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. CRM has three principal objectives: Acquire new customers. CRM has three principal objectives: Acquire new customers. Enhance customer service.

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Who Owns Your Customer Relationships: Your Salespeople or Your Company?

Harvard Business Review

Capturing account information using a CRM or other system: That way, people throughout the company, not just one salesperson, can learn the needs and history of each customer. Establish systems and processes that encourage teamwork and best practice sharing among salespeople. All are sources of customer value.

Company 15