Remove Customer Intimacy Remove Operations Remove Technology
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Are You Leading Cash Registers?

Lead Change Blog

We live in a time flush with high efficiency, cost control, and lean operations. The culprit was the myopic view of leadership driven by a “make the numbers” through operational excellence not customer intimacy. The irony was their technological prowess failed to keep the copper fitting bin flush with inventory.

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IBM at 100: How to Outlast Depression, War, and Competition

Harvard Business Review

At its 100-year milestone, IBM shows us what it takes to outlast depression, war, and intense competition in order to remain a market leader in the midst of ongoing technological innovation. Newly appointed CEO Lou Gerstner logged thousands of hours visiting customers, industry experts and analysts.

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Embracing Digital Change Requires a Clear Strategic Focus - SPONSOR CONTENT FROM DXC TECHNOLOGY

Harvard Business Review

Without building on the basis of a digital operating model, there is no way to ensure alignment among a company’s digital initiatives. Operational excellence, customer intimacy, or product leadership — successful companies excel in one dimension and perform well in the others. Mastering big data.

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Good Cybersecurity Can Be Good Marketing

Harvard Business Review

Recent research conducted by IBM among global boardroom and C-suite executives in 28 countries found that better cybersecurity is among their top technology priorities. Online security and customer intimacy go hand in hand. And this customer intimacy can be leveraged to protect your customers.

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How Location Analytics Will Transform Retail

Harvard Business Review

By leveraging connected mobile devices such as smartphones, existing in-venue Wi-Fi networks, low cost Bluetooth-enabled beacons, and a handful of other technologies, location analytics vendors have made it possible to get location analytics solutions up and running fast at a minimal cost. Operations. not visiting competitor venues).

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How IBM, Intuit, and Rich Products Became More Customer-Centric

Harvard Business Review

We have shifted from a competitive landscape in which companies are more exclusively focused on external forces affecting their industries and sectors, to one that has become significantly more customer-centric. The clients don’t have to own or maintain the technology. The Future of Operations. Insight Center.

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Invest in Proprietary Data for Competitive Advantage

Harvard Business Review

There, he introduced the contrasting notions of "infrastructure" and "proprietary" technologies. An infrastructure technology diffuses throughout the economy in support of numerous industries and, in time, becomes available to all. It is difficult to sustain a competitive advantage via infrastructure technologies.