Michael Lee Stallard

NOVEMBER 9, 2010

Many customers can sense this. When relationships with customers are not established or nurtured, such as in my wife’s case, an opportunity to develop customer loyalty is missed. This applies to those we work alongside, our suppliers, and our customers. This article appeared in In Design magazine.

Customer Loyalty 239

Customer Loyalty McCarthy Godin Self-aware 239

Chart Your Course

AUGUST 14, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. The amazing thing is there are lots of innovative employees who have great ideas, but most of them go untapped.

Newsletter 165

Newsletter Insurance Class Workshop 165

Strategy Driven

MAY 22, 2024

Strategic planners must be well-versed in IT knowledge, project management, and innovation. By leveraging digital tools and platforms, companies can streamline operations, improve customer experiences, and drive growth. The country offers a highly educated workforce with strong technical skills and a culture of innovation.

Strategic Planning 79

Strategic Planning Planning Trends Customer Loyalty 79

Frank Sonnenberg Online

NOVEMBER 19, 2024

Branding emphasizes long-term customer loyalty by cultivating a distinctive identity, while sales prioritize short-term revenue generation and meeting immediate targets. R&D drives innovation, enabling companies to create new products, services, or processes that yield a competitive advantage in the marketplace.

Cost 89

Cost Short-term Long-term Morale 89

Coaching Tip

FEBRUARY 23, 2012

Mozilla, for example, seeks to deepen its connections to customers, who have an open invitation to shape the company’s Internet browser and other product offerings, by publishing its financial results (something it does not need to do as a private company), opening its business meetings to the public and posting its strategic plans online.

How To 110

How To Airlines Media Innovation 110

The Horizons Tracker

AUGUST 18, 2019

It’s really important that we’re not sponsored by someone that compromises my ethics, and I’m really proud to wear a company’s logo that promotes education and multiculturalism.”. Boosting employee engagement. The partnership has already had a number of clear wins in terms of employee engagement at the company.

Customer Loyalty 73

Customer Loyalty Education Loyalty ROI 73

Strategy Driven

SEPTEMBER 16, 2013

If the leader is slack, lacks work ethic, or is slow to decide, they have given tacit permission to their team to be and do the same. Great leaders are wide open to new ideas and innovation. Great leaders are responsible by example and expect the same from their people. Everyone ‘looks’ to and at leaders. About the Author.

360-Degree Feedback 74

360-Degree Feedback Leadership Open-book Customer Loyalty 74

Harvard Business Review

MARCH 10, 2015

This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing. So serious customer-centric organizations and innovative marketers are decreasingly asking, “How do we make our customers more loyal?”

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

JUNE 15, 2012

Although the Environmental Protection Agency is mandating states such as New York to test cars for high emission levels, the policy may be eroding the ethics of some dealerships and garages. So many garages are letting their ethics slide a bit for the sake of customer loyalty. BONUS BITS: Advice for Adult Learners.

Environment 13

Environment Advertising Customer Loyalty Ethics 13

Harvard Business Review

MAY 29, 2012

Some want their firms to make informal commitments to build employee and customer loyalty that will pay off in the future. (The old "efficient markets" idea that stock prices perfectly measure future returns has long been discredited.) Others who plan to sell soon want firms to opportunistically renege on such commitments.

Short-term 15

Short-term Long-term Objective Price 15

Harvard Business Review

OCTOBER 4, 2011

It's the company's deeply embedded belief system, its prevailing ethics, and the way people within the company interact with each other and with customers. Fundamentally, people just do not see software as part of HP's DNA. DNA sounds like a soft thing and it is.

Software 15

Software Intellectual Capital Maturity Customer Loyalty 15

Harvard Business Review

JANUARY 12, 2017

How should innovators with a fierce sense of ambition handle the criticisms and objections that inevitably come their way and make sure that confidence does not turn into bombast? In a world hungry for great leadership, these are just a few of the questions that too many leaders seem incapable of answering. .”

Schein 8

Schein McKinsey Venture Funding Customer Loyalty 8