Harvard Business Review

MAY 17, 2012

And they use it the way other companies use financial reports — to inform operational and investment decisions. At the fast-growing company Rackspace, CEO Lanham Napier makes a point of reading customer survey data first thing every day. Rackspace went public in 2008 — shortly before the financial markets went belly up.

Customer Loyalty 14

Customer Loyalty Loyalty CEO Intellectual Capital 14

Strategy Driven

NOVEMBER 15, 2019

While scaling your business can be challenging, there are plenty of ways to improve business operations, increase sales, and boost profits within your company. Create a customer loyalty program. Customer loyalty programs can be a fantastic way to boost sales and increase profits. Take your business global.

Strategy 10

Strategy Customer Loyalty Loyalty Advertising 10

Harvard Business Review

OCTOBER 24, 2016

This disconnect is a major problem for the continuing development of efficient capital markets. Collectively, the world’s investment giants hold in excess of $70 trillion in assets, which represents the bulk of investable capital globally. How is this state of affairs possible?

Operations 8

Operations Intangible Assets Venture Capitalist Hedge 8

Strategy Driven

NOVEMBER 13, 2013

Dig hard into your operation to see what’s wrong. One toxic employee can destroy years of customer loyalty. One toxic employee can chase dozens of customers away every day. Right about now you are feeling like you have this CEO thing down cold! Maybe it is finally time to work on that golf game. About the Author.

Price 91

Price Innovation Incentives Learning-by-Doing 91

Harvard Business Review

AUGUST 9, 2016

To win hearts and minds (and dollars), marketers must be able to identify those intent-rich moments—when someone is looking to learn something, go somewhere, do something, or buy something … and act. Lenovo Creates Better Value for Customers. Marketing Analytics Can Improve the Customer Experience.

Content 9

Content Customer Loyalty Loyalty Competitive Advantage 9

Harvard Business Review

DECEMBER 19, 2016

CEOs should actively manage five specific tensions in today’s complex global business environment: Disruptive innovation versus leveraging the company’s core strengths. Even in the most commoditized markets, winning players need to create value by adding small slivers of differentiated services, logistics, quality and reliability.

CEO 8

CEO Supply Chain Disruptive Innovation P&L 8

Harvard Business Review

NOVEMBER 22, 2017

For every company wrestling with evolutions in its strategy, success depends as much on matching the operating model to those evolutions as it does on the soundness of the strategy itself. But exactly how do today’s companies create or update an operating model to match adaptations or wholesale changes in strategy?

Strategy 8

Strategy Company Banking Apparel 8

Harvard Business Review

OCTOBER 28, 2014

The company’s market value has more than halved to an 11-year low as it acknowledged overstating profits by hundreds of millions of dollars. Many analysts and unhappy investors point to Tesco’s ill-fated Fresh & Easy convenience store foray in America just as the global financial crisis kicked in.

Retail 8

Retail Loyalty Supply Chain Discount 8

Harvard Business Review

NOVEMBER 22, 2016

By Prasad Chintamaneni, President, Global Industries and Consulting, Cognizant. When a large global bank built a model to predict customer interest in savings-related offerings and cross-selling, the model pilot produced a tenfold increase in branch sales and 200 percent growth in conversion rates over a two-month period.

Banking 9

Banking Content Customer Loyalty Health Care 9

Harvard Business Review

OCTOBER 21, 2016

Today’s executives are dealing with a complex and unprecedented brew of social, environmental, market, and technological trends. This can disrupt a firm’s ability to operate on schedule and budget. “Stranded assets” are investments that become obsolete due to regulatory, environmental, or market constraints.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

AUGUST 11, 2015

At the top of the News Feed, users located in India saw a company-issued request to promote Internet.org, the company’s controversial global connectivity effort, to their elected leaders. Many of the companies inserting politics into their user experience operate popular social platforms themselves.

Politics 8

Politics Real Estate Morale Business Model 8

Joseph Lalonde

MARCH 14, 2018

Even if it’s walking to the local market for lunch, or parking further away in a parking lot. Which leads me to this conclusion; one of the healthiest habits you can operate in is healthy thinking! He could have attributed their success to more advanced technology, better marketing, or thinking differently. Keep moving!

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Harvard Business Review

SEPTEMBER 10, 2014

The article shocked the sensibilities of many who worried about rising corporate power in the world, but for many executives struggling to chart courses through the chaos of newly globalized and deregulated markets, it offered an irresistible clarity: one need only focus on owners’ interests.

Supply Chain 13

Supply Chain Bureaucracy Short-term Agility 13

Harvard Business Review

AUGUST 16, 2016

One was increased customer loyalty, since customers feel more involved in the development process, and presumably their needs and requests get woven into the product along the way. Show customers barely-working products with rough edges? ’ Sometimes you need to be reminded of that.”

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

DECEMBER 19, 2012

That means providing them with detailed training programs and customer-response guidelines that are based on an array of scenarios. Tie your metrics to their impact on behaviors such as customer loyalty and increased sales that drive value. That's a massive spread at a time when companies are fighting hard for customers.

Balanced Scorecard 9

Balanced Scorecard McKinsey Media Metrics 9

Harvard Business Review

MARCH 29, 2011

Palma Cay is Alegre's newest flagship hotel, and I think I can make it work with lower prices to the key travel agencies, tour operators, and online portals. In fact, we barely have a marketing budget at the corporate level. He smiled, extended a hand, and kissed both her cheeks. Palma Cay's first month," he said. How is it going?".

Case Study 11

Case Study Hotels Price Decentralization 11