Customer Loyalty Innovation Maturity 
The Horizons Tracker
AUGUST 26, 2019
The researchers examine four key performance indicators to assess the impact of wellbeing investment: customer loyalty, employee productivity, profitability, and employee turnover. For the wellbeing movement to fully mature, it’s an evolution that cannot come soon enough.
Harvard Business Review
OCTOBER 4, 2011
That DNA served it well over several decades; even through the 1990s, HP succeeded through its ability to innovate with hardware, and its strong focus on quality won it strong customer loyalty. As it has tried to invest in software, again and again it has killed products off before they had time to mature.
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