Leading Blog

DECEMBER 5, 2012

Here, McBean shares the importance of leadership: Being a leader sounds like a great thing to be -- and it certainly is. But here is the rub: though the word "leadership" gets tossed around a lot, real, productive leadership is still very uncommon. Sure, leadership can be more complicated than this.

Automotive 285

Automotive Customer Loyalty Open-book Definition 285

Skip Prichard

OCTOBER 3, 2022

They make sure to embed their purpose in the very operating system of their organizations. Deep purpose leaders understand that this way of operating will inevitably lead to short-term trade-offs among stakeholders, including customers, employees, suppliers, investors and society at large. . ” -Ranjay Gulati.

Short-term 120

Short-term How To Long-term Operations 120

N2Growth Blog

JANUARY 3, 2011

This isn’t rocket science, rather it’s just plain-old, good leadership. Following are five representative tips that will help you recognize the need for a reengineering initiative: Unusual declines in revenue, margin, market-share, customer loyalty, or brand equity.

Restructuring 305

Restructuring Blog CEO Brand 305

N2Growth Blog

SEPTEMBER 4, 2011

Great leaders understand the power, influence, and leverage created by relevant messaging. The Medium “is” the Message : People that fall into this camp believe that the medium will do the work for them…They believe in the reach and power of the medium to overcome any flaws in the message.

Audience 321

Audience Chief Executive Officer Media Content 321

Chart Your Course

AUGUST 14, 2012

The Zappos vision statement is, “Delivering happiness to our customers, vendors and employees.” Happiness has created unparalleled customer loyalty to the extent 80% of their customers return to purchase again. 2) Deploy a leadership strategy. Creating “happiness” is not just an altruistic thing to do.

Newsletter 165

Newsletter Insurance Class Workshop 165

Coaching Tip

FEBRUARY 23, 2012

The ongoing unrest and power vacuum in Egypt illustrates what happens when the old “freedom from” system is not followed by a sustained effort to introduce institutional frameworks that gives citizens the freedom to live (or work) in a better, more fulfilling manner. 4) Seek to inspire, not just motivate. 7) Scale your values.

How To 110

How To Airlines Media Innovation 110

Eric Jacobson

SEPTEMBER 3, 2018

Back-office functions are aligned to serve the customer. Value for customers must be monetizable for the organization. He explains the power of this daily practice at successfully agile companies: “In a daily standup, teams hold brief daily meetings to share progress and identify impediments for removal.

Agility 50

Agility How To Short-term Goal 50

Harvard Business Review

SEPTEMBER 19, 2017

For every “shared value” example of an energy-saving initiative that reduces operational costs, or of a social investment that enhances customer loyalty, one can find a less comfortable result. They understand the power of reputation and relationships. Most corporate leaders know this.

Ethics 14

Ethics Short-term Long-term Supply Chain 14

Harvard Business Review

NOVEMBER 22, 2017

For every company wrestling with evolutions in its strategy, success depends as much on matching the operating model to those evolutions as it does on the soundness of the strategy itself. But exactly how do today’s companies create or update an operating model to match adaptations or wholesale changes in strategy?

Strategy 8

Strategy Company Banking Apparel 8

Strategy Driven

NOVEMBER 8, 2010

Social Nation : How to Harness the Power of Social Media to Attract Customers, Motivate Employees, and Grow Your Business by Barry Libert It’s time to join Social Nation and prosper! Pitfall #6: Underestimating the power of a Social Nation.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

FEBRUARY 15, 2012

She, like a number of executives within the company, knew that a few major customers were becoming more powerful and demanding as their annual purchases from the company grew. However, senior-level decision makers want to make sure that you have the leadership "gear" to introduce change when circumstances call for it.

Innovation 16

Innovation Merchandising How To Proposal 16

Harvard Business Review

OCTOBER 28, 2014

Regardless, Tesco’s collective failures feel operational, organizational and cultural. More than any other retailer of scale, Tesco had committed to customer research, analytics, and loyalty as its marketing and operational edge. Knowledge goes from power to impotence. This isn’t simply bad luck.

Retail 8

Retail Loyalty Supply Chain Discount 8

Joseph Lalonde

MARCH 14, 2018

I asked each of these leaders a single question about healthy leadership: What healthy habits do you attribute to your success as a leader? Discover a healthy leadership habit of @MichaelHyatt at Click To Tweet. Check out these healthy habits of #leadership experts @MichaelHyatt, @MarkTimm, and @48DaysTeam Click To Tweet.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. To have the influence to help set business strategy for the company, CMOs need to translate customer insights into terms meaningful to senior leadership.

P&L 11

P&L Banking Marketing Call Center 11

Harvard Business Review

JULY 3, 2015

The idea of “co-creating” with customers has been circulating for years, but until recently few companies effectively exploited its power or understood its contribution to the bottom line. To drive co-creation, you must invite your customers into the value equation. Operate your new co-creative digital business.

CRM 8

CRM Brand Business Model Intangible Assets 8

Harvard Business Review

AUGUST 15, 2016

The linked system allowed for more insight into customers, and managers could use the information to coach employees, to assess whether they had the right tools and resources, and to identify people with innovative ideas and leadership potential. Insight Center. Measuring Marketing Insights. Sponsored by Google Analytics 360 Suite.

Survey 8

Survey Retail System Automotive 8

Strategy Driven

FEBRUARY 9, 2015

Power gives the customer satisfaction award to an airline, what could the category possibly be? Provide specific and customized empowerment service training for everyone in the company (what is EACH employee allowed to do and say to a customer?). The receptionist or telephone operator. Return on leadership.

ROI 50

ROI Customer Loyalty Airlines Hammer 50

Harvard Business Review

SEPTEMBER 27, 2016

How a CEO spends his or her own time sends a powerful message about what matters to the business, but that doesn’t let them off the hook on the boring part of the job: They still must repeat that message over and over and over again. .” Revenue comes from customers, and customers care massively about the details of the business.

CEO 8

CEO Class Chief Executive Officer Strategy 8

Harvard Business Review

DECEMBER 17, 2014

Our work with dozens of companies teaches us that individuals on the leadership team often have very different targets in mind. To assess such risks to your business, consider the following six questions: Is customer loyalty decreasing? But this is not cause for alarm.

Innovation 9

Innovation Company Venture Capitalist Business Model 9

Harvard Business Review

SEPTEMBER 10, 2014

The article shocked the sensibilities of many who worried about rising corporate power in the world, but for many executives struggling to chart courses through the chaos of newly globalized and deregulated markets, it offered an irresistible clarity: one need only focus on owners’ interests. This is because the internet ….

Supply Chain 13

Supply Chain Bureaucracy Short-term Agility 13

Harvard Business Review

AUGUST 16, 2016

It turns out that many aspects of lean startup, like showing rough prototypes to customers before you’ve invested lots of time and money, iterating based on their feedback, and letting data prove or disprove your hunches, all have powerful appeal inside big companies, where endless meetings and executive approvals often bog down innovation.

Company 8

Company Airlines Ries Survey 8

Harvard Business Review

JUNE 26, 2017

Each of these companies has aligned and integrated its culture and brand to create a powerful engine of competitive advantage and growth. When you think and operate in unique ways internally, you can produce the unique identity and image you desire externally. Just as brands differ, there is no single right culture.

Brand 8

Brand Company Merchandising Operations 8