N2Growth Blog

MAY 3, 2017

So, it’s essential for leadership teams to pinpoint and honestly assess these capabilities. Forecasting Capabilities: How well does the leadership team know the industry? Customer Loyalty: Is the firm preferred among its customers? How easy is it for a customer to shift to another provider? Technology.

Strategy 265

Strategy Company Strategic Planning Market Segmentation 265

Lead from Within

FEBRUARY 15, 2024

The Power of AI Innovation: As technology continues to advance, AI innovations are reshaping industries across the globe. Leaders recognize that staying at the forefront of AI technology is essential for maintaining a competitive edge. AI plays a pivotal role in tailoring products, services, and interactions to individual preferences.

Organization 184

Organization Development Succession Customer Loyalty 184

N2Growth Blog

JULY 12, 2024

As the executive in charge of client and customer relationships, the CCO ensures that all customer-facing operations consider the customer perspective. With their leadership, an organization can develop strategies to enhance the customer experience and cultivate long-term customer loyalty.

Customer Loyalty 195

Customer Loyalty Competitive Advantage Efficiency Quality 195

N2Growth Blog

JANUARY 3, 2011

This isn’t rocket science, rather it’s just plain-old, good leadership. Following are five representative tips that will help you recognize the need for a reengineering initiative: Unusual declines in revenue, margin, market-share, customer loyalty, or brand equity.

Restructuring 305

Restructuring Blog CEO Brand 305

Women on Business

DECEMBER 8, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. Employee Brand Differentiation Differentiating oneself in the workforce today may hold the key. When is a “brand&# not just a brand? Any business person worth their salt will tell you that. Is Your Business Style on Target? Post by Jane K.

Brand 237

Brand Press Release Discount Loyalty 237

Women on Business

DECEMBER 2, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. Any business person worth their salt will tell you that. Employee Brand Differentiation Differentiating oneself in the workforce today may hold the key.

Brand 215

Brand Press Release Discount Customer Loyalty 215

Mark Sanborn

MARCH 13, 2023

Leading edge companies are constantly looking for ways to improve the customer experience and create positive emotions for their clients. One of the key ways they do this is through the use of technology. Technology. This can lead to positive emotions and increased customer loyalty. Transparency and honesty.

Customer Loyalty 103

Customer Loyalty Loyalty Discount Long-term 103

LDRLB

MAY 19, 2011

But I love the conclusion the study suggests about the link between employee performance and customer loyalty – a major principle of the Service-Profit Chain. One thing the authors suggest that is really interesting is that loyal customers can have an effect on how well these service employees do their job. Simmons, Ph.D.

Heskett 96

Heskett P&L Customer Loyalty Succession 96

Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. A startup that places customer service at the top of its priorities is setting itself up for sustained profitability.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Skip Prichard

JUNE 25, 2024

It’s the Small Stuff In leadership, the focus often gravitates towards grand visions and sweeping changes. Consider a leader navigating a company through a period of rapid technological change. But this often shaped market trends and increased customer loyalty. The big stuff. It seemed insignificant.

Emotional Intelligence 79

Emotional Intelligence Customer Loyalty Technology Loyalty 79

Joseph Lalonde

MARCH 14, 2018

I asked each of these leaders a single question about healthy leadership: What healthy habits do you attribute to your success as a leader? Discover a healthy leadership habit of @MichaelHyatt at Click To Tweet. Check out these healthy habits of #leadership experts @MichaelHyatt, @MarkTimm, and @48DaysTeam Click To Tweet.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

Coaching Tip

FEBRUARY 23, 2012

Winning in this environment requires more than new technology ; here are ten ways to become truly social in a world that is not just connected, but interconnected and interdependent: 1) Do away with one-way conversations. As social media helps shift power to individual citizens and employees, leadership itself must shift with it.

How To 110

How To Airlines Media Innovation 110

Skip Prichard

AUGUST 16, 2021

And, yet, great customer service keeps customers coming back. Quality products that don’t break build customer loyalty. I describe System Leadership as the the ability to lead on both digital and physical areas. In fact, it’s only when these things go wrong that we hear about them. Photo credit: Akshay Nanavati.

Strategy 143

Strategy Venture Capitalist Innovation Company 143

Strategy Driven

APRIL 9, 2012

HERE’S WHAT THEY SHOULD MEASURE: LRI otherwise known as Lost Revenue (and goodwill and customer loyalty) of Idiots. Amazon now has total market dominance based on leadership, vision, and technological excellence. They spoke over CEOs, media, newspapers, government, lobbyists, and politicians. Same with Apple.

ROI 66

ROI Media Customer Loyalty Webinar 66

Eric Jacobson

APRIL 5, 2022

Throughout the book, via a mix of personal stories, customer and employee experiences, along with CEO and investor insights, the authors demonstrate how to: Use a moral compass to ensure people are treated right. Serve customers with empathy and creativity. Fight the Great Resignation.

Strategy 113

Strategy Open-book Morale Technology 113

Eric Jacobson

FEBRUARY 22, 2021

An explosion of game-changing new technologies, data and cultural shifts will render traditional marketing frameworks and strategies ineffective, and turn the function upside down.” However, the marketing world has evolved since the early days to now be significantly data-driven and technology enabled.

Marketing 65

Marketing Loyalty Brand Customer Loyalty 65

Eric Jacobson

MAY 28, 2021

An explosion of game-changing new technologies, data and cultural shifts will render traditional marketing frameworks and strategies ineffective, and turn the function upside down.” However, the marketing world has evolved since the early days to now be significantly data-driven and technology enabled.

Marketing 65

Marketing Loyalty Brand Customer Loyalty 65

Strategy Driven

DECEMBER 2, 2019

Technology has provided us with unprecedented advances, information, knowledge, instant access and entertainment. In the business world, focusing strictly on a digital experience will eliminate customer loyalty and emotional connection to a brand. Reallocate advertising and marketing dollars to customer experience.

Company 69

Company P&L Bottom-up Advertising 69

Strategy Driven

APRIL 30, 2012

Guidelines of phone use have significantly changed because of technology availability. That was a technological EON ago. Your phone holds technological mysteries and magic that can make your hours pay higher dividends once you master them. Remember your early texts – a-b-c-(oh crap)-2. Cellular phones are smart these days.

Guidelines 50

Guidelines Customer Loyalty Seminar Hotels 50

Strategy Driven

SEPTEMBER 23, 2013

NOTE WELL: You can only SELL at your place – but customers can BUY anyplace in the world – any time of the day or night. No personal website, no personal brand, no social media interaction, and not taking advantage of smartphone technology. Make sure it serves your customers, not just your company. Why “21.5″

Media 63

Media Advice Customer Loyalty Competitive Advantage 63

Strategy Driven

AUGUST 20, 2012

It’s about how technology and your ability to see what is now will affect what is next. But you must intensify your focus (the same way I’m intensifying mine) to see what is next for your industry, your market, and your customers – so there will be a positive impact for your company, your family, and yourself.

Open-book 50

Open-book Customer Loyalty Seminar Books 50

Strategy Driven

JANUARY 5, 2015

The Tech Trends Report also found that the gaps in IT skills that used to exist within these core segments are starting to narrow as organizations are uncovering the skill sets needed to use these technologies to their full advantage.

Competitive Advantage 50

Competitive Advantage Trends Bottom-up Loyalty 50

Strategy Driven

MARCH 10, 2014

It revolves around self-assessment, an agreed-upon game plan of action, measurable results, and an overall spirit that includes individual work, teamwork, and remarkable leadership. Companies no longer have to self-assess; all they have to do is go to their Facebook page where their customers have already done it. So far it’s simple.

Collins 52

Collins Customer Loyalty Reputation Competitive Advantage 52

Eric Jacobson

AUGUST 8, 2018

All aspects of business have been affected from technology to human resources to marketing. Instead of drafting a simple survey, think of why questions and responses would benefit your leadership team. Check out her website at www.BrandingAndMore.net and her Blog at [link].

Brand 50

Brand Tips Media Customer Loyalty 50

Strategy Driven

JANUARY 20, 2014

LESSON: Don’t stay attached to old technology or products even though they have brought success and profit in the past. Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM! The post Post words. Achieve big.

Succession 50

Succession Customer Loyalty Competitive Advantage Content 50

Strategy Driven

SEPTEMBER 10, 2012

Is it true that many leaders are not keeping up with changes in the market, changes in technology, and changes in human capital needs? When they are not on top of market changes and technology updates, they are giving their people permission to do the same. Should they be blamed for sales losses and errors?

Globalization 50

Globalization Mission Statement Human Capital Seminar 50

Strategy Driven

JANUARY 6, 2014

Technology shifts. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! New social media strategies.

Goal 50

Goal Incentives Objective Customer Loyalty 50

Eric Jacobson

NOVEMBER 13, 2019

Customers, in effect, pay businesses with their money, time, and effort. Most disruption in the marketplace occurs not because of new innovations in technology but as the result of new business models. These determine whether consumers will change their behavior or not. Lots of food-for-thought in this book.

Business Model 50

Business Model Books Technology Industry 50

Strategy Driven

NOVEMBER 8, 2010

Social Nation : How to Harness the Power of Social Media to Attract Customers, Motivate Employees, and Grow Your Business by Barry Libert It’s time to join Social Nation and prosper! Pitfall #7: Neglecting employees, partners, investors, or customers when building your Social Nation. We are on the cusp of a new business era.

Media 50

Media Follow-up Software Newsletter 50

N2Growth Blog

NOVEMBER 15, 2010

One of a leader’s most important functions is to create an environment where trust and loyalty are the rule and not the exception. In today’s post I’ll examine the value of loyalty as it relates to leadership. Leadership and loyalty go hand-in-hand.

Loyalty 417

Loyalty Blog Leadership Brand 417

Harvard Business Review

DECEMBER 14, 2011

Among the top performers on the 2011 World's Best Multinational Companies list are culturally-strong technology companies such as Microsoft, NetApp, SAS, and Google. Competitiveness, customer loyalty, innovation, and productivity — while critical to daily operations — trailed behind with each under 20 percent.

Company 21

Company Heskett Ryan Audience 21

Harvard Business Review

JUNE 4, 2014

Our own empirical evidence echoes myriad studies in finding that effective coaching raises employee commitment and engagement, productivity, retention rates, customer loyalty, and subordinates’ perception of the strength of upper-level leadership. Organizations want leaders to understand their technology.

Management 20

Management Customer Loyalty Advice Comparison 20

Harvard Business Review

JANUARY 19, 2011

Three key aspects of Ford's sustainability strategy strike me as critical, and show the company's real leadership: It's based on hard science. The 2011 Ford Explorer, for example, is using EcoBoost engine technology to improve fuel efficiency by 25%. But it's very smart.

Strategy 15

Strategy PPM Long-term Short-term 15

Harvard Business Review

JUNE 16, 2014

At a recent conference, Dell founder Michael Dell spoke of the billions of patients who received better health care and the billions of students worldwide who had access to better education as a result of Dell’s information technologies. Reward inspirational leadership as much as effective task management.

Customer Loyalty 15

Customer Loyalty Human Capital Wilde Health Care 15

Harvard Business Review

NOVEMBER 4, 2014

By capturing information that formerly was available only from an in-person diagnostic test, Daimler Trucks North America creates customer loyalty and reduces risk for commercial drivers. To the senior leadership team, this wasn’t just about telematics or new revenue. Disruptive innovation Information & technology Internet'

Engineering 13

Engineering CIO Disruptive Innovation Uncertainty 13

Harvard Business Review

NOVEMBER 4, 2014

By capturing information that formerly was available only from an in-person diagnostic test, Daimler Trucks North America creates customer loyalty and reduces risk for commercial drivers. To the senior leadership team, this wasn’t just about telematics or new revenue. Disruptive innovation Information & technology Internet'

Engineering 13

Engineering CIO Disruptive Innovation Uncertainty 13

Harvard Business Review

OCTOBER 4, 2011

That DNA served it well over several decades; even through the 1990s, HP succeeded through its ability to innovate with hardware, and its strong focus on quality won it strong customer loyalty. It was when HP decided to go beyond dabbling in software that its troubles began. This is the other "hard" part of DNA: strategy.

Software 15

Software Intellectual Capital Maturity Customer Loyalty 15