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Employee Experience: Definition, Strategy, and Best Practices

leaderCommunicator

I was first introduced to the concept of employee experience more than 20 years ago during my time in internal communications at McDonald’s. The campaign was called “employment image” and was designed to improve the reputation of working in the restaurants.

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The Difference Between Mission Vision Purpose Strategy and Goals

Jesse Lyn Stoner Blog

Most people don’t care about definitions, and that’s unfortunate. Having clear definitions distinguishes the concepts from each other. I am frequently asked about the difference between mission vision purpose strategy and goals, and where do values fit? And since […].

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Improve Your Customer Service Experience (TV Video Interview with Shep Hyken)

Let's Grow Leaders

Our favorite definition of culture comes from Seth Godin, which is simply “people like us do things like this.” ” “How can we truly advocate for our customers?” ” “What is the best way to do this?” ” That’s the power of a courageous culture. . They solve problems.

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Positive Change: Because That’s The Way It’s Always Been…

General Leadership

Whatever that mark of success may be be, it most definitely involves positive change. As leaders, we are charged with guiding our organizations to success. To be successful, we must question everything and never allow the mindset… Because That’s The Way It’s Always Been Around Here.

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How Managers (unintentionally) Roadblock an Empowered Team

Let's Grow Leaders

Unclear definition of success. Unclear Definition of Success. The answer to this question almost always comes back to two things: unclear definitions of success and/or a lack of training. Avoid these common roadblocks and you’ll release your team to be their best: Soak up their time. Be a chokepoint. Misguided support.

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A Personal Lesson Of Leadership Failure And Becoming A Better Listener

Tanveer Naseer

Without question, being an effective listener is definitely a critical skill for leaders to demonstrate, especially as workplaces continue to become more demographically diverse. And yet, even the best leaders can fail to truly listen and understand what their employees really need from them, especially during times of uncertainty about.

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5 Ethical Dimensions of IoT Leadership (Part 1)

Leading in Context

While we are in the process of trying to understand the global challenges and opportunities that the IoT represents, we are using varying definitions of “ethics” and see our responsibilities in ways that vary from simply following laws to harnessing the power of the IoT to serve humanity and the public good.

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