Harvard Business Review

JUNE 28, 2016

During a meeting at a luxury retailer, the executive team decided that the company needed a digital strategy for its China operations. Was Madison tasked with forming a team that should develop a consensus view on what the company should do in China, or was she tasked with making the decision and executing? Sound familiar?

RACI 12

RACI Consensus Delegation Team 12

Harvard Business Review

NOVEMBER 15, 2013

Back then, Amazon’s operation was organized around a “sell all, carry few” business model: while offering more than a million books it actually stocked only about 2,000. And as online retail matured, it became harder to dominate the space based on product selection alone. Amazon did not stop reinventing its business model here.

Business Model 9

Business Model Retail Outsourcing Maturity 9

Harvard Business Review

JULY 3, 2014

Consider the case of a specialty retailer whose CEO was retiring after a long, successful run. Then develop a profile limited to a few must-haves. They consciously left out operational goals, because most directors agreed the CEO could rely on the existing business unit heads, and a capable COO could also be hired from outside.

CEO 15

CEO Six Sigma How To Apparel 15

Harvard Business Review

DECEMBER 17, 2014

The operative word in that sentence is “founding” or in my case “co-founding.” ” My partner David and I developed the idea for our company 10 years ago, and I took over as CEO several years ago. Yet I really have a hard time tearing myself away from the office to play.

Company 10

Company Entrepreneur Survey CEO 10

Harvard Business Review

APRIL 1, 2014

At the other end of the spectrum, at a consumer packaged goods company, part-time merchandisers perform activities such as stocking shelves, setting up displays, and conducting inventories in retail stores. The merchandising force operates with an unusually high span of control of 50 merchandisers per manager.

Span of Control 8

Span of Control Company Merchandising Management 8

Harvard Business Review

JUNE 3, 2016

It includes changes in how an organization interacts with its customers, citizens, or patients; in operational processes; in business models; in supply chain relationships; and in how employees use information to generate insight. If those linkages cannot be developed, then those investments should not be pursued. Insight Center.

Tools 8

Tools Supply Chain CRM Technology 8

Harvard Business Review

JULY 3, 2014

Consider the case of a specialty retailer whose CEO was retiring after a long, successful run. Then develop a profile limited to a few must-haves. They consciously left out operational goals, because most directors agreed the CEO could rely on the existing business unit heads, and a capable COO could also be hired from outside.

CEO 8

CEO Six Sigma How To Apparel 8

Harvard Business Review

APRIL 29, 2015

MedStar operated nine hospitals, but realized that its long-held objective of increasing revenue and profits at those venues was unsustainable, given the outcries over runaway medical costs. Doing that required developing a new business model in which MedStar would get paid to keep patients well. Insight Center. Sponsored by Accenture.

Strategy 8

Strategy Long-term Health Care Insurance 8

Harvard Business Review

NOVEMBER 13, 2017

Just imagine the operational demand if primary care providers also had to actively monitor their patients’ health data between office visits. The workload problem is further increased by patients’ likely response to enhanced availability, such as what tax accounting and retail customers have enjoyed through digital channels.

Health Care 8

Health Care How To Insurance Incentives 8

Harvard Business Review

JULY 1, 2011

The Economist 's June 2 article " Following the footprints " explores the latest developments in carbon reporting and what companies are learning as they wade into the challenges of measurement. One real-life example of this comes from an office products retailer. In 2008, Dairy Management Inc. Where to begin?

Supply Chain 15

Supply Chain Apparel Management Retail 15

Harvard Business Review

APRIL 25, 2014

While this may seem counterintuitive, this approach frees up sales reps from more administrative tasks, such as order management and developing sales collateral, to devote more of their time to customers. However, they have about 30% more sales staff in support roles. They use as many channels as they can.

Marketing 12

Marketing ROI B2B Team 12