Remove Delegation Remove Innovation Remove Retail Remove Technology
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Why Most Change Programs and Improvement Initiatives Fail

The Practical Leader

Partial and Piecemeal Programs The senior management team of a large national retailer, enjoying a dominant position in its markets, realized they had to make several radical changes to reduce costs while boosting service levels. They seem to live by the French Cavalry’s motto, “When in doubt, gallop.”

Teamwork 104
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4 Models for Using AI to Make Decisions

Harvard Business Review

Charismatic CEOs enjoy leading and inspiring people, so they don’t like delegating critical business decisions to smart algorithms. Computational autonomy requires that C-suites revisit the hows and whys of delegation. At one American retailer, an autonomous ensemble of algorithms replaced the entire merchandising department.

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How to Reduce Primary Care Doctors’ Workloads While Improving Care

Harvard Business Review

In this article, we identify the barriers slowing the transition of episodic, in-person primary care to innovative models that separate care from location and that empower patients to take on more of their own care. This approach has had the secondary consequence of limiting innovation in delivery methods. Overconsumption.

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What to Do When Your Future Strategy Clashes with Your Present

Harvard Business Review

That could involve targeting new geographies, developing new products, taking advantage of new technologies, or devising new business models. The innovation portfolio. This is a collection of budgets to fund both the projects in the innovation portfolio and the new initiatives for the core business. The investment portfolio.

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Making Sense of Zappos’ War on Managers

Harvard Business Review

Innovation, customer delight, and profits would all follow from it. ” We have known they do since they were introduced among British miners whose industry had been disrupted by new technology. Issues have to be sorted out rather than delegated up. He was able to delegate instrumental performances, but never cultural ones.

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We Should Want Robots to Take Some Jobs

Harvard Business Review

The witches are the rapid innovation in robotics and computing, slated to replace humans in performing increasingly sophisticated – i.e. “white collar” – tasks and so displace jobs across the employment spectrum. Technology has finally reached a threshold where creativity and meaning is accessible to everyone.