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Tyranny of Metrics

Deming Institute

Muller’s The Tyranny of Metrics (2018) is a book that Dr. Deming would have surely appreciated. The bulk of Muller’s research is devoted to case studies in colleges, elementary schools, health care systems, policing, the military, business, finance, philanthropy and foreign aid. Few people understood measurement as well as Dr. Deming.

Metrics 31
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News Flash: Innovation Is No Longer Just a Specialist’s Job. Now Here’s How to Involve Your Whole Workforce Instead

Strategy Driven

Left brainers are critical to accomplishing the engineering, finance, production and operational work that’s required to make meaningful change happen. Edwards Deming, a renowned systems specialist, observed: “Ninety-four percent of problems are caused by the system — 6 percent by the workers.”