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Deming Company was Ahead of COVID-19

Deming Institute

We recently sat down with Dick Steele, Chairman of Peaker Services and Deming Institute Trustee, to talk about how his company is adapting to the new reality of how to keep an industry functioning – and employees safe – during a pandemic. They began the transformation to a Deming organization over 30 years ago. We get audited.

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Increase Your Awareness by Predicting Results in the Planning Stage

Lead Change Blog

Frustrated with the way most organizations attempt to improve their operations, Bill created the 5 Minutes to Process Improvement Success interview series , a work designed to uncover and leverage the best performance improvement strategies and tactics of top consultants from around the world. Edwards Deming'

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Software Code Reviews from a Deming Perspective

Deming Institute

Software code review is the practice of reviewing the software code written by colleagues on your software development team. Edwards Deming stated in Out of the Crisis: Cease dependence on inspection to achieve quality. Do we need to update a software development checklist?

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The Influence of C. I. Lewis on Walter Shewhart and W. Edwards Deming

Deming Institute

Edwards Deming had a large and varied collection of influences. The ideas Dr. Deming drew from the work of C.I. The article I quote from below provides a path to appreciating the ideas Dr. Deming and Dr. Shewhart were able to apply in their thinking from C.I. Lewis on Shewhart and Deming by G. Lewis: Influence of C.I.

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Reflections on the Fabric of the Toyota Production System

Deming Institute

Guest post by Bill Bellows, Member of The Deming Institute’s Advisory Council. He did not believe the results and instructed the team to repeat the assembly operation. Edwards Deming to several dozen executives in Japan in 1950. To Pipp’s amazement, one car purchased was 100% snap fit. The discovery was not lost on Pipp.

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Transforming Jet-Hot by Viewing the Organization as a System

Deming Institute

Jet-Hot ‘s story provides an example of applying Deming’s work to transform a real enterprise. They used Deming’s ideas to turn around a company being crushed in the marketplace to one delighting their customers. Jet-Hot integrates Deming’s system view with their own management or operating system.

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The Management System Creates the Customer Experience—Observations in Excellence and Otherwise

Art Petty

The experience for the consumer—good or bad, reflects the organization's management systems from values, commitment to hiring, leadership development, and operations effectiveness. For the management of business-to-consumer (B2C) organizations, the retail or service location is, of course, the ultimate proving ground.

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