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In Search of Excellence

Deming Institute

Post by Bill Bellows, Deputy Director, The Deming Institute. “A A product or service possesses quality if it helps someone and enjoys a sustainable market.”. Edwards Deming . Quality is defined by doing it right the first time.”. There is not a day I don’t think about what Dr. Deming meant to us. Phillip Crosby.

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Eliminate Slogans, Exhortations and Targets

Deming Institute

Edwards Deming’s list of 14 points for western management : Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Slogans are a way to say you care about quality without actually demonstrating you care. If so, you should examine your management system.

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Reflections on the Fabric of the Toyota Production System

Deming Institute

Guest post by Bill Bellows, Member of The Deming Institute’s Advisory Council. The content of this blog was prepared as an article for the first edition of the Lean Management Journal, later known as The LMJ. Reference – Reducing Variability: A New Approach to Quality , L.P. Sullivan, Quality Progress, July 1984).

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