Art Petty

OCTOBER 17, 2024

The experience for the consumer—good or bad, reflects the organization's management systems from values, commitment to hiring, leadership development, and operations effectiveness. For the management of business-to-consumer (B2C) organizations, the retail or service location is, of course, the ultimate proving ground.

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System B2C Airlines Management 52

Deming Institute

APRIL 17, 2017

Edwards Deming’s 14th point is: Put everybody in the company to work to accomplish the transformation. You can also find quotes by Dr. Deming, such as: “As I use the term here, the job of a leader is to accomplish transformation of his organization.” The transformation is everybody’s job.

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Deming System Constraint Participative 37

Deming Institute

JANUARY 15, 2018

This webcast shows Bob Browne ’s presentation, Profound Knowledge of the Real Thing, at the 2012 Annual Deming Conference. Among other things, this presentation is a good option for those seeking an example that provides historical business results of an organization practicing Deming management methods.

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Deming Company Management Conference 53

Deming Institute

JANUARY 14, 2020

Edwards Deming said that “Quality is determined by the top management. Again, Mike asked where he could help, and they related that the lack of operable wheelchairs was the issue. Guest post by Dennis Sergent, President, Sergent Results Group. It cannot be delegated.” How could he disagree?

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Transportation Deming Fashion CEO 74

Deming Institute

DECEMBER 10, 2018

Leadership’s demonstration of their philosophy and practice of ethical behavior impacts the whole organization in education, government or commercial enterprises. Guest blog by Dennis Sergent, Principal Consultant, Sergent Results Group (Follow this link to find Dennis’ previous guest blog).

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Ethics Quality Deming System 56

QAspire

OCTOBER 22, 2017

Innovation can take many forms from operational innovation to business models and creating platforms. Dr. Deming on Joy of Work, Innovation and Leadership. It actually stems from having a deep and wide understanding of problem and domain at hand and it takes years to get to that understanding.

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Innovation Deming Agility Resistance 97

Deming Institute

AUGUST 19, 2019

An understanding of Deming’s System of Profound Knowledge provides new lenses * to view the world. We plan to use this blog to explore examples of management action today (using the lens of Deming’s ideas to view those actions) in order to help illustrate how Deming’s ideas can be put into practice.

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Deming Long-term Short-term Bureaucracy 28

Deming Institute

MAY 5, 2016

In this post I discuss another wonderful paper by Dr. Deming. Edwards Deming Institute makes this paper, and many more, available on our website. Edwards Deming, 1954: For all four groups of people [management, statistical administration, research, front-line workers], the statistical method is more than an array of techniques.

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Deming Management Quality System 28

Deming Institute

JANUARY 5, 2017

Edwards Deming. I don’t think I learned anything about Deming or his work as an undergraduate Industrial Engineering student from 1991 to 1995. I do remember my statistics professor saying something in class, in early 1994, right after Dr. Deming passed away. Why had I heard of Dr. Deming?

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Deming TQM Kaizen Class 46

Deming Institute

JUNE 30, 2020

Stephen Covey similarly described this concept using the metaphor of a ladder, stating, ”Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall” (Covey, 2011). To that end, Dr. Deming might well ask, “By what method” can we determine the “right” things to do?

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Covey Deming Six Sigma Learning-by-Doing 69

Deming Institute

OCTOBER 23, 2017

Edwards Deming, The New Economics. Edwards Deming, Genichi Taguchi, and others, to 70 graduate students, all pursuing a masters degree in business administration. As to the tough act to follow, my mind raced to consider what videos I might have with me. The aim must include plans for the future.”

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Deming Teamwork System Reference 28

Harvard Business Review

MARCH 21, 2018

These kinds of statements speak to a leader’s choice of values, and a failure to understand the relationships between a safe work environment and operational performance. The reality is that virtually all workplace injuries are preventable, and safety management and operational excellence are intimately linked. At Cummins, Inc.,

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Operations Chemicals CEO Metrics 18

Deming Institute

APRIL 25, 2016

He starts the presentation with the Red Bead Game (see related posts on our blog: Lessons From the Red Bead Experiment with Dr. Deming , The Red Bead Experiment with Dr. W. Edwards Deming ). Deming’s proposal was this. I don’t want a surgeon to operate on me that doesn’t know anatomy. I hated it.

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Deming System Senge Seminar 28

Deming Institute

MARCH 24, 2016

Edwards Deming Institute podcast, Dr. Sophronia (Frony) Ward, Managing and Founding Partner of Pinnacle Partners , ( direct download ) discussess what you need to consider when looking at data from surveys. As many of the readers of this blog will know Dr. Deming did a great deal of work with the U.S Frony Ward. In this latest W.

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Survey Deming Handbook Politics 28

Deming Institute

FEBRUARY 15, 2016

Guest post by Luciana Paulise, see part 1 of these thoughts: Applying Deming Principles at Small and Medium-sized Enterprises. Applying SMED, the theoretical sessions would act as the external activities that operators have to perform before a changeover, and actually implementing them in a running business would be the internal ones.

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Deming SWOT Root Cause Analysis TRIZ 28

Deming Institute

FEBRUARY 27, 2017

I like to share interesting articles (and other resources) that provide examples of organizations applying Deming’s ideas in practice. Edwards Deming cautioned against clinging to examples , and for good reason. Edwards Deming cautioned against clinging to examples , and for good reason. That is due to systemic failures.

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Deming Health Care System Cost 28

Deming Institute

JANUARY 9, 2017

One of Dr. Deming’s 7 deadly diseases is: Emphasis on short-term profits: short-term thinking. Many large investments at our railroad and utility operations are also made with an eye to payoffs well down the road. …. It is easy to focus on short term goals and use a somewhat simple short term figure to measure success.

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Short-term Long-term Deming Management 28

Curious Cat

MARCH 10, 2015

This post in an excerpt from The Quality Leadership Workbook for Police by Chief David Couper and Captain Sabine Lobitz ( buy via Amazon ). The New Quality Leadership Workbook for Police. Step 1: Educate and inform everyone in the organization about the vision, the goals, and Quality Leadership. Step 3: Teach Quality Leadership.

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Case Study System Decentralization Management 40

The Horizons Tracker

MAY 23, 2019

Edwards Deming and encapsulated by Japanese car giant Toyota, whose quality circles, kaizen and takt time quickly spread throughout the manufacturing sector. Of course, learning organizations are not necessarily a new thing, but their nature has changed. “The concept of superjobs takes this shift one step further.

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Competitive Advantage Kaizen Technology Learning-by-Doing 57

Harvard Business Review

JUNE 24, 2016

Edwards Deming : the former an industrialist who equated machines and human beings (both to be managed for maximum output), the latter a humanist who saw the individual as internally motivated to do good, meaningful work. The contrast was driven home by a full-blown reenactment of Deming’s famous red bead experiment.

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Deming Management Senge Taylorism 12

First Friday Book Synopsis

SEPTEMBER 1, 2011

The Toyota Way to Continuous Improvement: Linking Strategy and Operational Excellence to Achieve Superior Performance Jeffrey K. Liker and James K.

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Review Books Operations Strategy 98

Deming Institute

JULY 9, 2015

That risk is much greater if those analyzing the data are not intimately familiar with the processes generating the data and the operational definitions used to collect the data. Related: Dangers of Forgetting the Proxy Nature of Data – Unknown and Unknowable Data – Customer, or User, Gemba – Executive Leadership.

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System Definition Process Operations 28

Ask Atma

JANUARY 2, 2011

If the person(s) responsible for managing are able to look at the eighteen points above and determine they are more or less in place, they are operating at the most fundamental or beginner’s level of management. Managing for Value – Governance, change management, organizational culture, communication, leadership. time management.

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Management CRM Objective Human Resources 40

Strategy Driven

AUGUST 17, 2011

The concept of inclusion in business started when Quality gurus like Deming asked Americans to drop the ‘product-out’ mentality and instead practice a ‘customer-in’ mindset. Why could he not use the assembly line method used by the burger company to maximize the number of operations every surgeon performs?

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Self-aware Engineering Chief Technology Officer Learning-by-Doing 50

Deming Institute

NOVEMBER 21, 2016

Edwards Deming-based quality program within a particular trucking company, Mason Transporters. And such an aim is required for any Deming based effort. Total Quality Management in Logistics: a case study from the trucking industry by Harry Lehman, Jr. (a a thesis at the Naval Postgraduate School). The thesis aims to.

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Case Study Deming System Company 28

Strategy Driven

SEPTEMBER 19, 2011

Whether it was branded the Deming Method or Six Sigma or a host of other models, ‘continuous improvement processes’ found their way into organizations large and small and have made a major contribution to improving quality worldwide. has a unique and powerful mix of leadership skills in both the military and business worlds.

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Six Sigma Learning-by-Doing Training Tools 57

Harvard Business Review

MARCH 23, 2011

Some of the things that management identified as having been deficient in prior initiatives included that leadership changes had prevented consistency and carry-over, programs didn't attempt to change employee behavior, and middle managers didn't embrace the initiatives. For example, you could use "continuous improvement" instead of "kaizen."

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Six Sigma TQM Kaizen Balanced Scorecard 15

Harvard Business Review

SEPTEMBER 27, 2012

Discussions about process improvement failures sprang up recently on two different LinkedIn groups I participate in, and most members cited a lack of leadership from the top as the primary reason. Edwards Deming (the father of the quality movement) famously said , "Drive out fear. Six Sigma or Lean) the right way.

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Process Mayo Six Sigma Ryan 15

Harvard Business Review

JUNE 7, 2012

Edwards Deming , the guru of total quality management, called this "driving out fear.". Vince DiBianca , a senior partner at Praemia Group , a leadership coaching consultancy, told me the story of a defense contractor that shifted from making military satellites to commercial satellites. Share the Big Picture.

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Attrition CFO Deming Outsourcing 15

Harvard Business Review

JUNE 7, 2012

Edwards Deming , the guru of total quality management, called this "driving out fear.". Vince DiBianca , a senior partner at Praemia Group , a leadership coaching consultancy, told me the story of a defense contractor that shifted from making military satellites to commercial satellites. Share the Big Picture.

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Attrition CFO Deming Outsourcing 14