Six Disciplines

AUGUST 8, 2011

Most employees consciously or unconsciously operate on the following assumption: “tell me how you'll measure me, and I'll tell you how I'll behave.” Measurement is essential to “managing by fact” – otherwise you are left to lead with charm and personality. Management promotes understanding.

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Deming Quality System Objective 103

Art Petty

AUGUST 23, 2021

If you are a manager responsible for promoting and developing a new manager, the hard work begins during selection and continues long after in the form of observing, teaching, and coaching. There are no shortcuts to building the next generation of effective managers.

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Commitment Management Leadership Review 97

Deming Institute

SEPTEMBER 23, 2019

Guest post by Bill Bellows, Member of The Deming Institute’s Advisory Council. The content of this blog was prepared as an article for the first edition of the Lean Management Journal, later known as The LMJ. He did not believe the results and instructed the team to repeat the assembly operation.

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System Products Productivity Deming 74

Deming Institute

JANUARY 15, 2018

This webcast shows Bob Browne ’s presentation, Profound Knowledge of the Real Thing, at the 2012 Annual Deming Conference. Among other things, this presentation is a good option for those seeking an example that provides historical business results of an organization practicing Deming management methods.

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Deming Company Management Conference 53

Deming Institute

MARCH 25, 2019

Post by Bill Bellows, Deputy Director, The Deming Institute. On April 16-18, 1999, The Deming Institute hosted its annual spring conference in Tacoma, Washington, featuring keynotes from Russell Ackoff , Jamshid Gharajedaghi , and Tom Johnson. 20 to 25 years of efforts to transform the systemic nature of business operations….

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Senge Education Deming Industry 63

Deming Institute

AUGUST 17, 2017

As noted in my June 26 th post, “It Depends…” , when asked in February 1990 about the trend towards reducing the number of levels of management in organizations, Dr. Deming answered, in his usual Socratic fashion: “Why have more levels than you need?”.

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Cost Deming Management Travel 41

Deming Institute

MAY 14, 2015

Edwards Deming wrote Some Statistical Logic in the Management of Quality to fill in some of the missing links in the use of statistical methods, with special reference to responsibilities at the management level for effective mobilization of statistical knowledge and skills. Edward Deming was included in the paper.

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Deming Quality Management System 28

Deming Institute

NOVEMBER 13, 2019

A recent blog by John Hunter, Ackoff on Systems Thinking and Management, highlights a collection of videos of lectures by Russell Ackoff, recently made available at this site. Edwards Deming in presentation after presentation, I was struck by a frequent phrase used by Thomas Clarke, a favorite high school teacher.

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Deming Chief Executive Officer System Operations 60

Deming Institute

AUGUST 19, 2019

Guest post by John Hunter , author of the Curious Cat Management Improvement Blog. An understanding of Deming’s System of Profound Knowledge provides new lenses * to view the world. And that clear vision can help managers lead their organizations more effectively.

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Deming Long-term Short-term Bureaucracy 53

Deming Institute

NOVEMBER 8, 2016

From Dr. Deming’s last interview ; published in Industry Week magazine. The results of a system must be managed by paying attention to the entire system. This is true when looking at the people as Dr. Deming mentions. Which is likely why most organization manage themselves this way.

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System Deming Cooper Teamwork 56

Deming Institute

JANUARY 14, 2020

Edwards Deming said that “Quality is determined by the top management. Again, Mike asked where he could help, and they related that the lack of operable wheelchairs was the issue. Guest post by Dennis Sergent, President, Sergent Results Group. It cannot be delegated.” How could he disagree?

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Transportation Deming Fashion CEO 74

Deming Institute

JANUARY 23, 2017

Eric Budd’s presentation at the 2016 Annual Deming Institute Conference: An Exercise in Operational Definition. And in this example the data even has an operational definition used in collecting the data. Edwards Deming – W. The variation in the data from this example also shows the importance of iteration.

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Definition Operations Deming Conference 28

Deming Institute

OCTOBER 13, 2016

Edwards Deming Institute — one which will open tremendous possibilities for our future. Dr. Bill Bellows to The Deming Institute staff as our new Deputy Director! Bill has been a long time member of The Deming Institute’s Board of Trustees; a valuable guiding influence for more than a decade. We welcome. Bill Bellows.

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Deming Committee Conference Engineering 28

Deming Institute

DECEMBER 24, 2015

The Deming Institute has arranged to have a Chinese language version of W. Edwards Deming’s classic, Out of the Crisis, published. They do this because they were not taught that in Deming’s world, making profits and making quality are the same. You may order the book online.

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Deming Crisis Library Seminar 28

QAspire

MARCH 30, 2015

We need more revenues, better margins, higher utilization, more leads, strategic diversification, differentiation, operational efficiency, lower attrition, strategic focus, branding et al. Related Reading: Great Quote: On System of Management by Deming. The practice of business is driven by hard stuff.

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Attrition Leadership Deming Human Resources 70

Deming Institute

FEBRUARY 20, 2017

Edwards Deming stated in Out of the Crisis: Cease dependence on inspection to achieve quality. I think the “inspection” in code reviews is different enough that we can use code reviews as a valuable tool for managing software development. Like many practices the form it takes can vary quite a bit.

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Deming Software Review Quality 31

Deming Institute

DECEMBER 10, 2018

Managers who value efficiency first – do so to the detriment of the organization’s beneficiaries, stakeholders and the sustainability of their system. With a few exceptions, the players and the leaders were simply trying to fulfill their role in efficiently reducing the cost of water and balancing Flint’s balance sheet.

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Ethics Quality Deming Efficiency 56

Deming Institute

DECEMBER 8, 2016

Edwards Deming had a large and varied collection of influences. The ideas Dr. Deming drew from the work of C.I. Lewis provide one of the ways his ideas on management are different from others. Lewis on Shewhart and Deming by G. But Dr. Deming found the ideas useful. Lewis: Influence of C.I.

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Deming Influence Definition Content 28

Deming Institute

OCTOBER 31, 2016

One of the items Toyota highlights on their web site is winning the Deming Prize in 1965. Professor Deming and Toyota President Fukio Nakagawa at the Deming Prize award ceremony (1965). From the Toyota website: Receiving the Deming Application Prize strengthened Toyota Motor Co.,

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Deming Lean Manufacturing Management Long-term 28

Deming Institute

AUGUST 10, 2017

Some years ago, W’s management saw fit to expand the purview of “performance management” to include employees’ personal business: employees spending more than 6 minutes a day in the restroom risk being written up. Imagine the unintended consequences of operation “haste makes waste:” trashed restrooms and unwashed hands.

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Deming Bottom-up System Reference 48

Deming Institute

JANUARY 5, 2017

Edwards Deming. I don’t think I learned anything about Deming or his work as an undergraduate Industrial Engineering student from 1991 to 1995. I do remember my statistics professor saying something in class, in early 1994, right after Dr. Deming passed away. Why had I heard of Dr. Deming?

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Deming TQM Kaizen Class 46

Deming Institute

APRIL 17, 2017

Edwards Deming’s 14th point is: Put everybody in the company to work to accomplish the transformation. You can also find quotes by Dr. Deming, such as: “As I use the term here, the job of a leader is to accomplish transformation of his organization.” The transformation of a management system is a journey.

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Deming System Constraint Participative 37

Art Petty

OCTOBER 17, 2024

For the management of business-to-consumer (B2C) organizations, the retail or service location is, of course, the ultimate proving ground. The experience for the consumer—good or bad, reflects the organization's management systems from values, commitment to hiring, leadership development, and operations effectiveness.

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System B2C Airlines Management 52

Deming Institute

MAY 5, 2016

In this post I discuss another wonderful paper by Dr. Deming. Edwards Deming Institute makes this paper, and many more, available on our website. Edwards Deming, 1954: For all four groups of people [management, statistical administration, research, front-line workers], the statistical method is more than an array of techniques.

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Deming Management Quality System 28

Deming Institute

AUGUST 7, 2017

Jet-Hot ‘s story provides an example of applying Deming’s work to transform a real enterprise. They used Deming’s ideas to turn around a company being crushed in the marketplace to one delighting their customers. Jet-Hot integrates Deming’s system view with their own management or operating system.

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System Deming Gordon Organization 31

Deming Institute

JUNE 30, 2020

Stephen Covey similarly described this concept using the metaphor of a ladder, stating, ”Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall” (Covey, 2011). To that end, Dr. Deming might well ask, “By what method” can we determine the “right” things to do?

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Covey Deming Six Sigma Learning-by-Doing 69

Deming Institute

NOVEMBER 17, 2016

In short, how does one get an organization to listen to what Deming had to say? ” This makes “selling” organizations on the idea of adopting the Deming management system more challenging. But I think it is a fundamental aspect of a good management system that cannot be avoided.

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System Organization Deming Management 28

Deming Institute

NOVEMBER 29, 2018

Post by Bill Bellows, Deputy Director, The Deming Institute. While “Standards are everything at Airbus: from cleaning up the table in the canteen after eating to operating a machine, they influence every part of the employees’ working day.” Deming is the core of our management.” . per million opportunities.

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Six Sigma Deming System Quality 37

Curious Cat

MARCH 10, 2015

Begin discussion with top management team and train them. Share feedback with the chief and his management team. Get buy-in from top department managers. This begins at the top with the chief and the chief’s management team. An elected, rank-and-file police officer, is added to the chief’s management team.

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Case Study System Decentralization Management 40

Curious Cat

SEPTEMBER 30, 2015

Edwards Deming Institute blog, Hallmark Building Supplies: Applying Deming as a Business Strategy : [Hallmark Building Supplies] uses the purpose statement to make decisions on a regular basis. The video above gives a good illustration about how companies operate when aim/purpose/mission etc. From a post I wrote on The W.

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Mission Statement Deming Video System 40

Deming Institute

JANUARY 9, 2017

One of Dr. Deming’s 7 deadly diseases is: Emphasis on short-term profits: short-term thinking. Thomas Johnson and Anders Broms, the authors provide many good thoughts on the problems of accounting measures and management. It is easy to focus on short term goals and use a somewhat simple short term figure to measure success.

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Short-term Long-term Deming Management 28

Deming Institute

SEPTEMBER 25, 2017

Upon co-authoring his 2001 book, Profit Beyond Measure , (with Anders Bröms) he achieved this notoriety by dedicating himself to offering interested listeners and readers an alternative solution, which he refers to as Management by Means or MBM.

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Books Deming Review System 28

Deming Institute

MARCH 3, 2016

Point 7 in Dr. Deming’s 14 obligations of management : Institute leadership (see point 12 and Chapter 8 in Out of the Crisis ). Supervision of management is in need of overhaul, as well as supervision of production workers. But Dr. Deming provided context. Edwards Deming had a very specific meaning.

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Deming Leadership System Library 28

Deming Institute

DECEMBER 21, 2015

Edwards Deming. Dr. Deming emphasized the importance of understanding what the data actually meant (and how easily we can be mislead when looking at data). Without understanding the operational definition for the data you take a great risk that you make mistaken guesses about what the data means. Attributed to W.

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Deming Definition Operations System 28

Deming Institute

OCTOBER 29, 2018

Post by Bill Bellows, Deputy Director, The Deming Institute. “A Edwards Deming . There is not a day I don’t think about what Dr. Deming meant to us. Deming is the core of our management.”. ” Shocked by the results, he instructed the team to repeat the assembly operation. Phillip Crosby.

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Deming Compliance System Engineering 31

Deming Institute

OCTOBER 6, 2017

John – I have just read your column on performance reviews, with a reference to Dr. Deming’s teachings. As you have noted, Dr. Deming was not at all a fan of annual performance reviews. As a student of Deming’s management theory, I would like to provide you with added feedback on his views.

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Deming Teamwork Class Performance Review 28

Ask Atma

JANUARY 2, 2011

Three Levels of Management. As a starting place we can look at three general levels or grades of management. As a starting place we can look at three general levels or grades of management. Beginner’s Management [Newbie or Management 1.0]. Fundamentals of being a manager : They ask “what needs to be done?”.

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Management CRM Objective Human Resources 40