Curious Cat

AUGUST 4, 2015

Manu Vora kicked the discussion off with his post on The Gift of Knowledge Transfer Through Technology. I grew up surrounded by those seeking to improve management (Bill Hunter, George Box, Brian Joiner, Peter Scholtes…). Technology can help improve our adoption of better understanding. will help a great deal.

Technology 40

Technology Deming Ohno Handbook 40

Deming Institute

FEBRUARY 8, 2016

Scott first encountered Deming’s ideas while an engineer at Proctor & Gamble in 1986. Deming training was rolled out to us. He mentions that after providing great training Proctor & Gamble’s management system was very reluctant to adopt the better management methods. Scott Dalgleish.

Deming 28

Deming Engineering CEO System 28

Deming Institute

OCTOBER 24, 2016

Deming Lecture at the 2012 ASA Joint – Quality Improvement: From Autos and Chips to Nano and Bio” by Jeff Wu, Georgia Institute of Technology. Deming’s major insight was to recognize that Shewhart’s idea [control charts, chance and assignable causes etc.], Dr. Wu also points out.

Deming 28

Deming Quality Tools Process 28

Deming Institute

SEPTEMBER 23, 2019

Guest post by Bill Bellows, Member of The Deming Institute’s Advisory Council. The content of this blog was prepared as an article for the first edition of the Lean Management Journal, later known as The LMJ. Edwards Deming to several dozen executives in Japan in 1950.

System 74

System Productivity Products Deming 74

Deming Institute

JULY 30, 2015

In 2014 I presented a paper at the 20th Annual International Deming Research Seminar on the topic of “ Understanding and Application of Deming’s System of Profound Knowledge in Healthcare.” that is taking on the transformation of healthcare management. My goal was to find out why this body of knowledge seemed to be absent.

Deming 28

Deming Influence System Seminar 28

The Horizons Tracker

JUNE 16, 2022

Edwards Deming famously remarked that “in God we trust, but everyone else should bring data.” The firms were chosen in part due to their propensity to be early adopters of technology. Despite this huge outlay, research from Rotman highlights the profoundly mixed returns seen on that investment.

Early Adopters 78

Early Adopters Sample Deming Objective 78

Deming Institute

AUGUST 7, 2017

Jet-Hot ‘s story provides an example of applying Deming’s work to transform a real enterprise. They used Deming’s ideas to turn around a company being crushed in the marketplace to one delighting their customers. Jet-Hot integrates Deming’s system view with their own management or operating system.

System 31

System Deming Gordon Organization 31

Curious Cat

FEBRUARY 19, 2015

On the matter of the importance of promoting better management practices worldwide I agree there is a huge amount of work to be done. And there is a huge vacuum of resources for managers looking for information on how to do better. It is much worse when you aim to influence a global audience. ASQ can help fill that need.

Globalization 40

Globalization Management Deming Mission Statement 40

The Horizons Tracker

SEPTEMBER 7, 2020

Edwards Deming and encapsulated by Japanese car giant Toyota, whose quality circles, kaizen, and takt time quickly spread throughout the manufacturing sector. Now, however, we’re in a third-generation of the learning organization, with new technologies speeding up the rate at which we can both absorb new information and test our assumptions.

Osborne 117

Osborne Development Tacit Knowledge Kaizen 117

Deming Institute

JUNE 1, 2015

Louis Altazan, President of AGCO Automotive Corporation discusses the success AGCO has had applying Deming’s management system to their service organization (car repair). This [Deming’s ideas] sort of went to the same exact type of philosophy. He mentions he was surprised when Dr. Deming answered his own phone.

Deming 28

Deming Health Care Company Management 28

Deming Institute

AUGUST 10, 2017

Some years ago, W’s management saw fit to expand the purview of “performance management” to include employees’ personal business: employees spending more than 6 minutes a day in the restroom risk being written up. If this wayward management team knew Dr. W. Or telling kids to stop eating liver and onions.

Deming 48

Deming Bottom-up System Reference 48

Deming Institute

JANUARY 14, 2019

Guest post by Mustafa Shraim , ASQ Fellow and Assistant Professor, Department of Engineering Technology and Management, Ohio University. Variation is life or life is variation ” is how Dr. Deming described the extent of what we observe in our personal and work outcomes. The first mistake is called tampering.

Engineering 35

Engineering Conference Education Process 35

Deming Institute

FEBRUARY 29, 2016

Each time technology advances to allow for collection, storage, and analysis of more data, we have the opportunity to expand the boundaries of the systems that we can analyze and improve. As Dr. Deming would say, “ Without a theory there is no learning.” What is our theory? Theory poses questions that guide analysis.

Deming 28

Deming System Cooper Analysis 28

Deming Institute

DECEMBER 7, 2017

Edwards Deming. Thinking beyond the design and development of the next iProduct , profits allow for improvements to current products, not to mention needed technology upgrades, employee development, and dividends for shareholders. The bigger be the coverage, the bigger be the possible benefits, but the more difficult to manage.

Deming 28

Deming System Crisis Definition 28

Deming Institute

JANUARY 30, 2017

Deming’s “Some Notes on Management in a Hospital.” I was happy to see John Hunter share the article on the Deming Institute blog last year , along with some context. A system doesn’t design itself and a system doesn’t manage itself. This was frustrating and not good for his cash flow, of course. The lesson learned?

Deming 28

Deming Kaizen System Quality 28

Deming Institute

OCTOBER 2, 2017

This webcast shows Bjarne Wig’s presentation, The Transformation of Learning, at the 2015 Deming Research Seminar. And the third is, apply systems leadership, Deming philosophy of leadership. Guest post by John Hunter. See Bjarne’s research paper that forms the basis of the talk: The Transformation of Learning at the Work Place.

Deming 31

Deming Education Seminar System 31

Deming Institute

NOVEMBER 20, 2017

This webcast shows Tom Rudmik’s presentation, Thriving in the World of Massive Change, at the 2012 Annual Deming Conference. The existing assembly-line approach to education exists because it’s the only way we knew how to manage large groups of students back in the early 1900s. Guest post by John Hunter.

Deming 28

Deming Education Conference System 28

The Horizons Tracker

MAY 23, 2019

Edwards Deming and encapsulated by Japanese car giant Toyota, whose quality circles, kaizen and takt time quickly spread throughout the manufacturing sector. In a superjob, technology has not only changed the nature of the skills the job requires but has changed the nature of the work and the job itself.” Learning fast and slow.

Competitive Advantage 57

Competitive Advantage Kaizen Technology Learning-by-Doing 57

Deming Institute

SEPTEMBER 10, 2015

Edwards Deming in The Deming of America. American management thinks that they can just copy from Japan—but they don’t know what to copy! Edwards Deming in “If Japan Can…Why Can’t We?” Edwards Deming, The New Economics. People copy examples and then they wonder what is the trouble.

Examples 28

Examples Deming Software System 28

Deming Institute

FEBRUARY 27, 2017

I like to share interesting articles (and other resources) that provide examples of organizations applying Deming’s ideas in practice. Edwards Deming’s process management theory. Edwards Deming cautioned against clinging to examples , and for good reason.

Deming 28

Deming Health Care System Cost 28

QAspire

OCTOBER 13, 2010

Also download 25 Things Managers and Leaders Should Never Do [PDF] - - - - - Check out the latest edition of “Carnival of HR” at John Hunter’s Curious Cat Management Improvement blog. . - - - - - Stay tuned to QAspire Blog: Subscribe via RSS or Email, Connect via Facebook or Follow us on Twitter. A very important topic brought forward.

Process 128

Process Deming Restructuring Efficiency 128

Deming Institute

MAY 18, 2015

Edwards Deming’s 14 points for management. Dr. Deming explained that the organization was a system that included the suppliers and customers. You need to manage and continually improve that entire system. I wrote about this on my personal blog in 2005, Ford and Managing the Supplier Relationship.

Long-term 28

Long-term Deming Cooper System 28

Deming Institute

JANUARY 19, 2017

To me this is a great example of extending Deming’s ideas with a great deal of useful content on how to effectively become more customer focused. Edwards Deming’s discussion on truly understanding the needs of customers and also Russell Ackoff’s ideas on seeking solutions by looking at the larger containing system.

Deming 28

Deming Christensen System Innovation 28

Harvard Business Review

JUNE 24, 2016

Gothenberg, Sweden, is a long way to travel from Boston for a breakthrough idea in management — especially one that is more than 40 years old. Berwick’s talk spanned a pantheon of management thinkers to show the audience just how far we have come from Taylor to Deming in the 20th century. Laura Schneider for HBR.

Deming 12

Deming Management Senge Taylor 12

The Empowered Buisness

MARCH 4, 2014

The personal computer revolution was started by putting together existing technologies in a way never done before. They could see from a 10,000 foot elevation how seemingly unrelated technology trends intersected, eventually disrupting the computer industry in a completely new direction. Future Oriented.

Strategic Planning 131

Strategic Planning Content Covey Planning 131

Ask Atma

JANUARY 2, 2011

Three Levels of Management. As a starting place we can look at three general levels or grades of management. As a starting place we can look at three general levels or grades of management. Beginner’s Management [Newbie or Management 1.0]. Fundamentals of being a manager : They ask “what needs to be done?”.

Management 40

Management CRM Objective Human Resources 40

Deming Institute

OCTOBER 12, 2017

Much of my work focuses on involving people in activities and decisions about their work and how it will change as the technology they use changes. Many years after the curtain came down on my Camelot project, I was asked to lead the process / organization side of a large technology project. How did I figure this out?

Project 28

Project Deming Root Cause Analysis RACI 28

Curious Cat

APRIL 23, 2016

Now there are some times when using technology to provide good service just isn’t worth the effort. Often though businesses just are stuck in their fax-thinking or physical-store-thinking or app-thinking and fail to use a technology that would provide great benefit to their users.

Advertising 40

Advertising Software Deming Technology 40

Strategy Driven

NOVEMBER 15, 2018

Edwards Deming, a renowned systems specialist, observed: “Ninety-four percent of problems are caused by the system — 6 percent by the workers.” The importance of technology ownership is significant. The word “system,” especially in connection with innovation, creates a vision of being controlled, constrained and restricted.

Innovation 57

Innovation Engineering CIO System 57

Curious Cat

APRIL 28, 2015

I took this photo after presenting a Deming 2 1/2 day seminar in Boston (at the Boston Fine Arts Museum – see more photos ). The organization really should focus on improving the management system so it isn’t such a barrier to improvement. So if your purpose is to improve management you need to address that.

Conference 40

Conference Innovation Transportation Software 40

The Practical Leader

JULY 20, 2011

The first two rings (my last two blog posts) deal with things — technology, products, services, systems, processes, structures, and so on. In virtually every organization it’s management. We can’t sample it, package it, systemize it or automate service, though Lord knows a lot of managers try. They own it.

Sharpe 53

Sharpe Deming Hotels Quality 53

Harvard Business Review

JANUARY 18, 2011

The first decade of the 21st century brought about an incredible amount of technological advances — Facebook, Twitter, Android, iPod/iTunes/iPhone/iPad, and many other innovations transformed how we communicate, work, and live. But it is often the processes that helped create and manage these technologies that prove most enduring.

Innovation 15

Innovation Supply Chain Management Six Sigma 15

Harvard Business Review

MARCH 29, 2013

Old dogs will learn new tricks when the lead dog — or ape, or penguin, depending on the management fable of the moment — shows them off. The workers, the managers, and even the executives look around to see if their environment has changed, if the tried-and-true behaviors that made their world work will continue to do so.

Management 8

Management Leadership Deming Globalization 8

Harvard Business Review

FEBRUARY 26, 2014

Such advice is plentiful and familiar: Make time for non-work activities, exercise to reduce stress, learn to say “no,” manage your time more efficiently. Think of it as continuous improvement but with your inner Deming on mute. Leadership Managing yourself Work life balance' All excellent ideas. Then try to do better.

Career 18

Career Six Sigma Deming Advice 18

Harvard Business Review

APRIL 20, 2016

Edwards Deming, who used it extensively in Japan in the years following World War II. Toyota hired Deming to train hundreds of the company’s managers, eventually capitalizing on his expertise to develop the famous Toyota Production System — the primary source of today’s “lean” thinking.

Agility 8

Agility Nonaka Takeuchi Innovation 8

Harvard Business Review

MAY 17, 2017

Much has been made of the potential for blockchain technologies to open up new vistas for business and society. But is there a way for this revolutionary technology to empower the rich and poor alike? Edwards Deming). How Blockchain Works Here are five basic principles underlying the technology. Distributed Database.

Marketing 8

Marketing Technology Banking Efficiency 8

Strategy Driven

AUGUST 17, 2011

The journey of the four decades, of growing from an entry-level professional to a leader among fellow professionals invariably calls for mastery over four things: the ability to efficiently manage resources, volume, complexity and finally, rainmaking. Sustainability is part of every professional’s job.

Self-aware 50

Self-aware Engineering Chief Technology Officer Learning-by-Doing 50