Harvard Business Review

JUNE 2, 2014

Next, the innovator has to develop a behind-the-scenes advantage: a way of producing a product or service that seems magical from the customer’s perspective and that is difficult for other companies to replicate. That allows cab drivers to offer many of the conveniences of Uber without being disintermediated.

Disruptive Innovation 8

Disruptive Innovation Disintermediation Business Model Price 8

Harvard Business Review

OCTOBER 10, 2014

Loyalty and reward programs provide this type of context for B2C companies, while strategic account and relationship management programs do the same for B2B companies. This requires an ability to capture data and turn that data into value for the customer by combining big and little data.

Media 9

Media B2B Content Disintermediation 9

Harvard Business Review

MAY 13, 2015

Using software, like the apps on new “smart” TVs, or hardware, like Roku or Chromecast devices, any consumer with a strong Internet connection can now bypass the disintermediated MSO. Think of HBO Now, a standalone service that consumers can access over the web, without a cable subscription. Connecting the dots.

Brand 8

Brand Disintermediation Media Metrics 8

Harvard Business Review

SEPTEMBER 27, 2016

Is the developed world on the verge of a skills crisis? In a recent interview, Benko discussed AT&T’s efforts and offered advice for HR leaders and individual managers on how today’s workforce can avoid obsolescence. Developing Tomorrow’s Leaders. How talent management is changing. Insight Center.

Skills 8

Skills Company Core Competence Career 8

Harvard Business Review

AUGUST 5, 2015

The typical funnel starts with a marketing-generated lead for a “suspect” that, after qualification, becomes a “prospect,” and then a customer through steps that are measured and managed. That is, core solution-selling and account-management skills still matter. Buying is a continuous and dynamic process.

B2B 8

B2B AIDA AIDAS Disintermediation 8

Skip Prichard

JULY 26, 2021

Own and disintermediate the customer relationship. This disintermediation of the customer account control is a hallmark of digital giants. . This enables organizations to develop a competitive advantage. Facebook took 17 years and Bitcoin took only 12 years to achieve this milestone. Compete for data supremacy.

Disintermediation 134

Disintermediation Cost-Benefit Analysis Short-term Long-term 134

Harvard Business Review

DECEMBER 20, 2011

The Lipitor story seems to be about a managed end: the highly anticipated demise (due to the expiration of its patent last Nov. Apple use life-cycle management to explore a new way to drive the business and business model forward. 30) of a blockbuster prescription drug. But they have fundamentally more in common than meets the eye.

Disintermediation 16

Disintermediation Industry Pharmaceuticals Price 16

Harvard Business Review

NOVEMBER 29, 2013

Hiding From Managers Can Increase Your Productivity HBS Working Knowledge I''m sitting here, alone, in HBR''s library, writing about how my decision to relocate from my open workspace is making me much more productive. When managers were around, the frontline staff did everything by the book. Oz Was Right? presidency a bully pulpit.

Productivity 10

Productivity Products Disintermediation Library 10

Harvard Business Review

AUGUST 15, 2016

Digital commerce and disintermediation have caused many customers to question the importance of having a sales relationship at all. So they help their companies with product development, marketing strategy, and customer service by serving as the Voice of the Customer internally. Great brands avoid selling products.

Brand 8

Brand Disintermediation Price Long-term 8