Harvard Business Review

JUNE 2, 2014

Next, the innovator has to develop a behind-the-scenes advantage: a way of producing a product or service that seems magical from the customer’s perspective and that is difficult for other companies to replicate. That allows cab drivers to offer many of the conveniences of Uber without being disintermediated.

Disruptive Innovation 8

Disruptive Innovation Disintermediation Business Model Innovation 8

Harvard Business Review

JANUARY 24, 2011

It's media disintermediation at work! The by-now-standard, Christensen-inspired corporate response to disruptive innovation is to create a separate operation, with different incentives and structure than the parent organization, to exploit the innovation. Lots of industries have been turned upside down by innovation over the years.

Disruptive Innovation 15

Disruptive Innovation Venture Capitalist Innovation Christensen 15

Harvard Business Review

MAY 13, 2015

The core disruptive concept is that the “pipe” created by the cable MSOs (multiple system operators) no longer provides the sole gateway to consumers’ television screens. Think about messaging: We’ve relied on mobile phone operators (AT&T, Verizon, et al.) to send text messages. Connecting the dots.

Brand 8

Brand Disintermediation Media Metrics 8

Harvard Business Review

AUGUST 7, 2018

How companies are using artificial intelligence in their business operations. Yet, more so than traditional travel providers, these companies face possible disintermediation by smart speakers, which will be capable of aggregating potential travel options on command. Insight Center. Adopting AI. Sponsored by SAS.

Travel 9

Travel Industry Hotels Airlines 9

Harvard Business Review

JULY 12, 2017

Intermediaries or “trust brokers” do not have to be written out of the equation — or disintermediated — as many blockchain enthusiasts argue. Part of the reason insurers are wary of insuring tangible assets in developing markets is the fear of fraud and losses that cannot be validated.

Insurance 11

Insurance Industry Market Penetration Policies 11

Harvard Business Review

SEPTEMBER 27, 2016

Is the developed world on the verge of a skills crisis? HBR: Companies have two options to meet talent shortages—they can look to an external labor market, or they can focus on developing their internal labor market. Developing Tomorrow’s Leaders. An edited version of our conversation follows. Insight Center.

Skills 8

Skills Company Core Competence Disintermediation 8

Harvard Business Review

MARCH 15, 2013

How do agencies ensure their future by being able to help brands sell more and build stronger loyalty in such a disrupted and disintermediated world, where every individual is consuming so much media from so many different channels? Here are five new attributes that I think marketing agencies will need to develop to survive: 1.

Marketing 9

Marketing Brand Advertorial Advertising 9

Harvard Business Review

NOVEMBER 15, 2016

The big retailers are getting squeezed and disintermediated at both ends. A great example is the development of autonomous delivery vehicles that will not only dramatically reduce the cost of delivery but also create new last-delivery solutions.

Retail 8

Retail Technology Content Chief Technology Officer 8

Harvard Business Review

FEBRUARY 22, 2011

Adding a profile on Facebook has little to no impact on Facebook's operating costs. Amazon's widget that makes it easy to shop from inside Facebook reveals one way this oligopoly will become increasingly interconnected, while disintermediating as many others as it can. More usage funds more infrastructure.

CPA 15

CPA CPM Advertising Disintermediation 15