Harvard Business Review

MARCH 10, 2015

Nurturing customer loyalty requires a better understanding of its nature, and the nature of loyalty depends on the economics of the business: loyalty to automobiles and mobile phones is qualitatively and quantitatively different than loyalty to hotels and airlines. Who is truly more valuable to an airline or hotel chain?

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

Harvard Business Review

JUNE 26, 2015

When evaluating talent for recruitment or development, you have just two key questions to answer: What should you assess? But certain organizations, such as PepsiCo and Starwood Hotels and Resorts, are also analyzing employee data to create profiles of their most successful people — this gives them valuable benchmarks for outsiders.

Ethics 8

Ethics Emotional Intelligence Benchmarking Hotels 8

Michael Lee Stallard

JUNE 5, 2010

The following season NAIB officials invited Indiana State again, and this time decided they would allow Clarence to play, provided he didn’t stay at the hotel with his teammates and wouldn’t be seen publicly with them. Once again the coach declined. He always said, “You’re as good as anybody, but you’re no better than anybody.”

Follow-up 360

Follow-up Open-book Learning-by-Doing Hotels 360

Harvard Business Review

NOVEMBER 27, 2015

Businesses are more profitable and productive when they act ethically, treat their staff well, and communicate better with their customers, according to the latest Lady Geek Global Empathy Index. InterContinental Hotels Group. Barratt Developments. Hilton Hotels & Resorts. compared to weighted average of 5.2%

Tourism 8

Tourism Telecommunications Automotive Company 8

Harvard Business Review

OCTOBER 11, 2017

She dreads saying that she has to leave to relieve the nanny because she knows that her colleagues may judge her as having a poor work ethic. Giving others the heads up that the outcome matters to you enough that you will be tracking it as it develops. What you should say: “Excuse me, I have another commitment.”

EVA 8

EVA How To Hotels Committee 8

Marshall Goldsmith

FEBRUARY 8, 2018

14th Administrator, United States Agency for International Development. Bill began his career with Hyatt Hotels Corporation. American Hotel & Lodging Association (AH&LA) Board of Directors. Rod MacKenzie – Executive Vice President, Chief Development Officer for Pfizer, member of Pfizer’s Executive Leadership Team.

Executive Coaching 70

Executive Coaching CEO Banking Magazine 70

Marshall Goldsmith

JUNE 28, 2017

Keith Ferrazzi – #1 bestselling author of Never Eat Alone and Whose Got Your Back, expert in strategic consulting and training to increase sales and performance, formerly CMO Starwood Hotels and Deloitte. General Thomas Kolditz – Founding Director Doerr Institute Rice University, formerly head of Leadership Development West Point.

Executive Coaching 70

Executive Coaching Human Resources CEO Magazine 70

Harvard Business Review

NOVEMBER 28, 2012

Telling your story —and telling it well — is key to developing your digital brand in a competitive work world. But for some professions, crafting this narrative can raise ethical questions. Christian Science Monitor) Why Are Hotel Rooms So Expensive? Illustrator Kelsey Dake takes you on a tour of the phenotypes.

Brand 8

Brand Niche Marketing PR Hotels 8

HR Digest

JANUARY 10, 2024

The HR Digest: How did your journey in leadership and business development shape your perspective on organizational change over the past decade? These foundational competencies provide the framework for selection, development, assessment and rewards. We worked with a global hotel chain after it was divested.

Ulrich 52

Ulrich Leadership Audience Diversity 52