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Retailers Turn to "Soft Surveillance" to Fight Customer Anonymity

Harvard Business Review

Leading proponents of this approach use the data-talks-to-data concept developed by IBM's Jeff Jonas and his team in the Entity Analytics group. That lets the retailer track their movements while sending them coupons or suggesting purchase ideas. High-speed processing is a must, because customers don't linger long.

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How Merck Is Trying to Keep Disrupters at Bay

Harvard Business Review

Within EB, Merck first created a Global Health Innovation Fund and then a Healthcare Services and Solution unit to identify, develop, and operate nascent opportunities that fit that thesis. Experimentation is vital. ” Usually, companies often want to utilize “core competencies” in order to expand into “adjacencies.”

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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

14th Administrator, United States Agency for International Development. Formerly SVP in charge of wireless communication. Rod MacKenzie – Executive Vice President, Chief Development Officer for Pfizer, member of Pfizer’s Executive Leadership Team. HR and talent development roles with General Motors Australia.