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The whole point is to treat them as “human beings&# , not just as “humanresources&#. The words we use in the workplace make it difficult to be, and treat others as, human. These include “humanresources&# , “human capital&# , and “talent management&#.
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It’s clear that developing a customer-obsessed organization extends well beyond your customer service team. It has to be the responsibility of every single department: humanresources, training, marketing, support, sales, IT, finance, operations and, most importantly, leadership. Learn more at thedijuliusgroup.com.
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