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How the Internet Saved Handmade Goods

Harvard Business Review

A recent article in The Economist , citing the work of Ryan Raffaelli at Harvard Business School, points to what it calls a “paradox” in the aftermath of disruptive innovation. Today’s rich trade in heritage goods is happening because of disruptive technologies, not in spite of them.

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What Health Care Leaders Need to Do to Improve Value for Patients

Harvard Business Review

Dr. Ryan Uitti, a neurologist at Mayo Clinic in Jacksonville, used a simple spreadsheet to track outcomes for patients with Parkinson’s disease for more than a decade. To date, that investment has largely been in IT development. Leading Change in Health Care. Sponsored by Optum.

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Customer Intelligence, Privacy, and the "Creepy Factor"

Harvard Business Review

That's the moment — and we have them more frequently as innovative technologies accelerate their entry into the market — when the creepy factor comes into play. In response to innovation in customer intelligence, however, privacy advocates are calling for all sorts of new laws to protect us from ourselves.