Lead Change Blog

FEBRUARY 17, 2016

We got our black belts in six-sigma; words or acronyms like Kaizen, PDCA, TQM, QC and ISO became everyday parts of our work language. We learned the quality lessons of Edward Deming, Joseph Juran, and Phil Crosby as well as the lean thinking lessons of James Womack. The benefits were significant.

Six Sigma 150

Six Sigma TQM Airlines Wilde 150

Mike Cardus

JANUARY 9, 2012

Surface Understanding As the comfort level increased and the professor, managers, peers coached and showed they tricks they began to “get a feel” for how drawing blood works. They just copy what they see and are coached evaluated by more senior members and managers. Still the manager and senior members supply coaching and feedback.

Innovation 111

Innovation Company Retail Process 111

Deming Institute

JUNE 30, 2020

Rather than seizing this as an opportunity to develop a new theory on which I might improve student engagement and learning, I focused not on what was on the minds of my students but on improving my pedagogy; reinforcing, perhaps, how to continue to do the wrong things – things that had no relevance for my students – better. References.

Covey 69

Covey Deming Learning-by-Doing Six Sigma 69

The Horizons Tracker

MAY 23, 2019

Edwards Deming and encapsulated by Japanese car giant Toyota, whose quality circles, kaizen and takt time quickly spread throughout the manufacturing sector. The nature of technology development might also provide some pointers as to how learning at work should change.

Competitive Advantage 57

Competitive Advantage Kaizen Learning-by-Doing Technology 57

Deming Institute

JANUARY 16, 2017

Sadly, it didn’t take very long to realize that the plant had a very traditional management style, very traditionally combative labor/management relations, and a typical blame-and-shame, command-and-control environment that made people miserable and didn’t deliver quality to the customer or any of the right business results.

Kaizen 28

Kaizen Deming Lean Manufacturing Handbook 28

Harvard Business Review

OCTOBER 27, 2014

A mid-level manager in this 5,000-employee hospital, she is leading a 70-member group on patient flow as part of a larger organizational effort. Her ability to lead and inspire — to become a change leader from her position as a mid-level manager — is helping her team produce results. I found a few defining characteristics: 1.

Middle Management 17

Middle Management Six Sigma Taylor Taylorism 17

Harvard Business Review

MAY 8, 2012

Six Sigma , Kaizen , Lean , and other variations on continuous improvement can be hazardous to your organization's health. As Fujio Ando, senior managing director at Chibagin Asset Management suggests, "Japan's consumer electronics industry is facing defeat. Admittedly, continuous improvement once powered Japan's economy.

Six Sigma 21

Six Sigma Govindarajan Kaizen Telecommunications 21

Harvard Business Review

MARCH 23, 2011

The result: Employees get confused and cynical (senior management's "flavor of the month"). To show how different it is, we have special words to describe them such as " Master Black Belt ," " DMAIC ," " Kaizen ," " A3 ," and " SIPOC.". Perhaps worst of all, they are forced to abandon old approaches that worked.

Six Sigma 15

Six Sigma TQM Kaizen Balanced Scorecard 15

First Friday Book Synopsis

JUNE 15, 2011

Jennifer Prosek is the founder and CEO of CJP Communications (CJP), where she leads many of the firm’s key accounts. Under her leadership, the firm has become a leading international public relations and financial communications consultancy with offices in New York, Connecticut and London.

Public Relations 80

Public Relations Consultative CEO Leadership 80

Harvard Business Review

SEPTEMBER 4, 2017

Productivity in most developed economies has been anemic. Beyond wages, other forms of investment in human capital include education and training, improved healthcare, and other, less obvious investments, such as the time and space to explore new ideas and professional development opportunities.

Human Capital 15

Human Capital Kaizen Agility Energy 15

Harvard Business Review

MARCH 7, 2011

When they set out to turn around processes that have become woefully inefficient or ineffective, most companies choose one of four process improvement "religions": Lean , Six Sigma , Business Reengineering or Business Process Management (BPM). In some of these companies, senior managers were dubious about the claims.

Six Sigma 15

Six Sigma BPM Process Hammer 15

Harvard Business Review

AUGUST 29, 2017

The Japanese employees, while already fluent with Japanese concepts such as kaizen (improvement) and omotenashi (hospitality), struggled to become proficient in English. These challenges differed depending on people’s backgrounds and location. Two groups had the steepest learning curve in particular. It consists of five key actions.

Succession 15

Succession Globalization Tacit Knowledge GDP 15

Harvard Business Review

OCTOBER 4, 2013

It has a more rigorous organization structure that divides responsibilities between the innovation team and development team, and strengthens management around the opportunity pipeline. The Kaizen events create not only fresh ideas but also a spirit of learning and cooperation through the company. Executing on Innovation.

Technology 9

Technology Innovation Kaizen Chief Executive Officer 9

Harvard Business Review

JUNE 21, 2016

He’s just trying to manage the chaos and avoid catastrophe. Norwegian made a promising first move under its new management: It began offering guests what it called Freestyle Cruising, which provided multiple dining and entertainment venues with flexible times, as opposed to the industry model at the time of single venues with set times.

Company 13

Company IPO Price Loyalty 13

Harvard Business Review

OCTOBER 9, 2012

Instead of simplistic, one-note fixes, smart managers consider broader improvement plans, such as these: Set a cohesive sales strategy that focuses sales effort on the right customer segments with a compelling value proposition. Set sales force goals that are challenging, fair, and well-understood by the sales force.

Kaizen 8

Kaizen Incentives Market Segmentation Efficiency 8

Harvard Business Review

AUGUST 5, 2015

Our expanding abilities to digitally, visually and pervasively self-monitor will transform how on-the-job feedback gets defined, developed, and delivered. That’s why understanding feedback’s future requires embracing the quantified self.

Self-aware 8

Self-aware Kaizen Construction Compliance 8

Harvard Business Review

MAY 28, 2015

Crassly put, leaders and managers get knowledge and education while training and skills go to those who do the work. A member of Seal Team 3, Webb became the Naval Special Warfare Command Sniper Course Manager in 2003. A kaizen—continuous improvement—ethos is one thing. The SEALS can’t afford it.

Training 8

Training Education Incentives Leadership 8

Harvard Business Review

JANUARY 21, 2016

At one popular QSR chain, managers now ask even entry-level applicants if they’d be willing to help test and improve new foods and service offerings. It’s still too early to say if the company can get its younger managers to “chat” company-wide about what they’re doing.). ” Expensive? Influential?

Innovation 8

Innovation Company Kaizen KPI 8