Leading Blog

DECEMBER 12, 2023

Master of Change : How to Excel When Everything Is Changing – Including You by Brad Stulberg (HarperOne, 2023) From social disruptions like economic recessions, pandemics, and new technologies to individual disruptions like getting married, career transitions, and becoming a parent, we undergo change and transformation—both good and bad—regularly.

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Books Leadership Norton Edmondson 313

Six Disciplines

MAY 10, 2011

While all of us agree there's a disconnect between strategy formulation and strategy execution, the developers of the Balanced Scorecard (Robert Kaplan and David Norton) offer up this terrifying observation: On average, 95% of a company's employees are unaware of, or do not understand, its strategy.

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Balanced Scorecard Execution Strategy Norton 101

HR Digest

JANUARY 20, 2021

Mr. Norton would love to discuss the company could make the transition easier for you; here’s a link to his calendar: [Add link to the tool.]. Our team is currently developing the soiree initiation and would like your feedback on which design you prefer. You’ll find the contract below and let me know if you have any questions.

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Norton Document Newsletter Examples 59

Strategy Driven

JULY 13, 2011

Some examples include new technologies, changes in customer preferences, new ways of serving customers, and disruptive threats. Kaplan and Norton point out that customer satisfaction, internal business processes, learning, and revenue growth are important drivers of long-term performance.

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ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

JULY 25, 2014

I decided to test his claim by interviewing current and former C-suite executives, including Bob Crandall, former CEO of American Airlines; David Norton, former CMO of Harrah’s casinos; Will Ethridge, CEO of Pearson Education; and Pat O’Keefe, former CEO of Watts Water Technologies. Play to your strengths, not your rival’s.

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CEO Norton Airlines Short-term 11

Harvard Business Review

DECEMBER 18, 2018

I’ve spent 16 years in technology sales, with most of that spent in sales leadership at Salesforce and other technology companies. If you don’t start with the MacGyver mindset, then you will never fully develop the skills associated with being resourceful. So how do they do it? What’s their secret?

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Norton Career Resources Productivity 15

Harvard Business Review

NOVEMBER 9, 2012

But given that today's CMO is often the main connection between the consumer and the company, a strong relationship with the CIO can allow her to leverage technology to better understand those customers. And new technology can integrate these disparate sources of customer-related information. Understand the Customer Holistically.

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CIO Chief Information Officer Norton Technology 9