The Practical Leader

MARCH 13, 2024

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. What’s Your OS (Operating System): Is Technology Supporting or Controlling?

System 52

System Organization Levitt Root Cause Analysis 52

The Practical Leader

MAY 1, 2024

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. This showed that roughly 85% of the time the failure is caused by the system, processes, structure, or practices of the organization. Accountability is a mess in many organizations.

Process 52

Process System Management Root Cause Analysis 52

Harvard Business Review

NOVEMBER 1, 2018

Poor data is the norm — fouling operations, adding cost, and breeding mistrust in analytics. FAM can also point out which data attributes have the biggest error rates, suggesting where improvements can be made, using root cause analysis, described next. They should initiate a root cause analysis to figure out why.

Root Cause Analysis 14

Root Cause Analysis Team Analysis Learning-by-Doing 14

Deming Institute

OCTOBER 12, 2017

The project had been operational for a few months when I joined so the foundation had already been poured. At one point, I suggested that we revisit our project governance – the operational guide, how it was implemented, and whether the team followed it – but this was a mature team and the general consensus was that everyone knew what to do.

Project 28

Project Deming Root Cause Analysis RACI 28

Deming Institute

FEBRUARY 15, 2016

The SME deck is to be developed in two months, with weekly two hours meetings, on-line or face to face depending on the location of my clients. Root cause analysis. 4) Develop an org chart to assign responsibilities and communicate it to everyone. How to apply the model. Leadership. 8) Drive out fear.

Deming 28

Deming SWOT Root Cause Analysis TRIZ 28

Harvard Business Review

JULY 31, 2017

Retailers combine data on demographics and weather to predict sales and develop merchandising plans. Housing market price changes can be more accurately predicted from analysis of Google searches than by a team of expert real estate forecasters. The issue is that they operate as artisans, not scientists.

Marketing 8

Marketing Root Cause Analysis Management Supply Chain 8

Harvard Business Review

JUNE 5, 2014

First, Maryann Keller, a former auto analyst, notes that, historically, GM hasn’t invested in root-cause analysis. Managers coded their operations green at the first couple of meetings to show how well they were doing, but Mulally called them on it. So it had to use the washer fluid itself to cool down.”

Root Cause Analysis 8

Root Cause Analysis Edmondson Industry CEO 8