The Practical Leader

MARCH 13, 2024

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. What’s Your OS (Operating System): Is Technology Supporting or Controlling?

System 52

System Organization Levitt Root Cause Analysis 52

Deming Institute

OCTOBER 12, 2017

Much of my work focuses on involving people in activities and decisions about their work and how it will change as the technology they use changes. Many years after the curtain came down on my Camelot project, I was asked to lead the process / organization side of a large technology project. How did I figure this out?

Project 28

Project Deming Root Cause Analysis RACI 28

Harvard Business Review

OCTOBER 3, 2014

One of the reasons analytics is working for the companies in this select group is because they tend to deploy analytics technologies and expertise across the breadth of the enterprise. Develop a robust root cause analysis capability. They are not left alone to develop root cause analysis insights in a vacuum.

Root Cause Analysis 9

Root Cause Analysis Metrics Analysis Information Technology 9

Harvard Business Review

FEBRUARY 19, 2018

According to the International Labour Organization, workers in developed and developing countries are facing increasing strain at work. Researchers at the University of Buffalo found that stressors, big and small, help us develop the skills to face other taxing or stressful circumstances in the future. bettmann/Getty Images.

Stress 16

Stress Root Cause Analysis Learning-by-Doing Globalization 16

Harvard Business Review

OCTOBER 3, 2014

One of the reasons analytics is working for the companies in this select group is because they tend to deploy analytics technologies and expertise across the breadth of the enterprise. Develop a robust root cause analysis capability. They are not left alone to develop root cause analysis insights in a vacuum.

Root Cause Analysis 8

Root Cause Analysis Metrics Analysis Retail 8

Harvard Business Review

JUNE 5, 2014

“The phenomenal number of interacting parts, interacting people and continuing changes in technology mean that we will always have failures, full stop.” First, Maryann Keller, a former auto analyst, notes that, historically, GM hasn’t invested in root-cause analysis.

Root Cause Analysis 10

Root Cause Analysis Edmondson Industry CEO 10