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Approximately Correct Is Better than Precisely Incorrect

Harvard Business Review

A Harvard Business School marketing professor named John Deighton once came up with a vivid analogy to illustrate this and show why a business should sub-segment its customer base. What they should be doing is disaggregating the drivers of these results, and focusing instead on who, or what, comprises those averages.

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5 Questions That Will Help You Stay Ahead of Your Disruptors

Harvard Business Review

Stagnant growth in its core PC market recently led Intel to announce layoffs of roughly 12% of its workforce. The company will also eliminate a key chipset in the difficult tablet and smartphone market. But the past is merely a prologue. ” The bigger the enterprise, the more jobs at risk. Profitable customers matter most.

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