Harvard Business Review

AUGUST 30, 2023

Disintermediation is a sign that your customers don’t think you are adding as much value as you think you are. Firms struggling with disintermediation can take simple steps to stop the bleeding before it’s too late — if they understand what’s really taking place.

Disintermediation 27

Disintermediation How To Skills Company 27

Harvard Business Review

DECEMBER 20, 2011

In both instances, the life-cycle management innovation involves using disintermediation to change how the customer interacts with the product. Broad expansion of such disintermediation in the pharmaceutical business could, of course, encounter numerous hurdles. And both teach lessons that apply across many industries.

Disintermediation 16

Disintermediation Industry Pharmaceuticals Price 16

Harvard Business Review

DECEMBER 1, 2011

In other words, innovation occurs when we bypass or disintermediate procurement. But, alas, the innovation disintermediation and disempowerment provoked by procurers with their eyes a little too focused on the bottom line have demanded this fundamental shift. How healthy is that?

Price 15

Price Innovation Disintermediation TCO 15

Harvard Business Review

JANUARY 26, 2012

Disintermediation is inevitable.". So libraries are struggling. What can they do in the face of skeptics who say, "Print! Why, in God's name, do we need print? Let the library go the way of the bookstore. Perhaps the answer lies in the library's physicality. Can the library do something a Kindle cannot?

Library 17

Library Disintermediation Innovation Travel 17

Harvard Business Review

JUNE 27, 2017

Executives should also be wary of how AI increases the dangers of brand disintermediation. The Curious Incident of Brand Disintermediation. Furthermore, as those systems become increasingly capable, they could potentially lead to brand disintermediation.

Brand 14

Brand Disintermediation Ethics Technology 14

Harvard Business Review

OCTOBER 24, 2011

Disintermediation has forced a focus on talented individuals who produce great art. A viable alternative would be a market for investors to put their money into artists' whole businesses, where artists retain rights and investors participate in all the profits. But it's not all bad news.

Industry 16

Industry Disintermediation Merchandising Long-term 16

Harvard Business Review

JULY 9, 2012

What Happened to Disintermediation? My own two cents: if you want to be the charismatic leader, choose a lieutenant who doesn't mind staying in the shadows. Despite his profound influence on the Civil Rights movement, there's no Bayard Rustin national holiday. THE KING IS DEAD, LONG LIVE THE KING. INSEAD Blog).

Disintermediation 11

Disintermediation Organization Hotels Diversity 11

Harvard Business Review

JANUARY 24, 2011

It's media disintermediation at work! The likes of Robert Scoble , Bill Gross and Henry Blodget are far quicker on the draw — and far better at sussing out what will fascinate their many followers on Twitter — than I am. Lots of industries have been turned upside down by innovation over the years.

Disruptive Innovation 15

Disruptive Innovation Venture Capitalist Innovation Christensen 15

Harvard Business Review

NOVEMBER 21, 2011

How smart are customer-centric firms that effectively train complainers to disregard or disintermediate their contact centers? If a well-chosen 140 characters provoke comparable results — and the personal satisfaction of public shaming — then that's what will increasingly occur.

Disintermediation 15

Disintermediation Call Center Core Competence Incentives 15

Harvard Business Review

MARCH 17, 2011

But their pushback was firm: disintermediated meetings were preferred to ones facilitated by a third-party like myself. Again, I pointed out that I was merely arranging targeted introductions so that people could figure out themselves if more serious relationships made sense. Yes, they appreciated my information.

Venture Capitalist 14

Venture Capitalist Disintermediation Class Entrepreneur 14

Harvard Business Review

MAY 26, 2011

Disintermediating the analysis was the right and responsible choice. I would have made huge, and embarrassing, mistakes had I done so. Because the costs and complexities of due diligence were so low, I eliminated the risk of error instead of propagating it. Everyone is pressed for time.

Due Diligence 14

Due Diligence Disintermediation Micromanagement Analysis 14

Harvard Business Review

JUNE 17, 2014

Tesla has challenged the automotive business model on other occasions: it disintermediated car dealerships and then adopted a switching station model. So what motivates this recent cooperation: is it just good PR, is it plain altruism, or is there something more calculated?

Supply Chain 10

Supply Chain Disintermediation Cooper Business Model 10

Harvard Business Review

OCTOBER 1, 2013

To counter this dynamic, the CEO of a large financial services firm banned her organization from using a list of words and phrases such as “leverage” “synergy,” “disintermediation,” and “robust” (to pick a few of the most overused terms ). Language like this can signal that a team doesn’t have a clear idea of what they need to succeed.

Strategic Planning 12

Strategic Planning Planning Tips Disintermediation 12

Harvard Business Review

APRIL 5, 2012

Their print and music industries are being disintermediated by the digital revolution. Björk and Tina Brown have many differences but one common problem: They are watching the boat beneath them sink. They are struggling to respond to the blue-ocean and white-space and black-swan disruption that besets us all.

Innovation 14

Innovation Disintermediation Open-book Magazine 14

Harvard Business Review

MARCH 21, 2014

In the same way as when travel agents were disintermediated by websites and direct sales, the quintessential auto dealership may now be counting its last days, only creating more inefficiencies in the supply chain than the value it provides.

Supply Chain 8

Supply Chain Disintermediation Disaggregation Business Model 8

Harvard Business Review

DECEMBER 7, 2012

And yet, with this tremendous access and disintermediated channel, what have we gotten? Thanks to the Web, any brand can have an idea and publish it to the Web in text, images, audio and/or video. This can be done instantly, free, and immediately. It's pretty amazing. For the most part, a lot of very traditional advertising messages.

Marketing 12

Marketing Disintermediation Brand Real Estate 12

Harvard Business Review

JULY 19, 2013

The issue facing most sales forces is not disintermediation. At Groupon in 2012, over 45% of employees were in Sales; at Google, it''s over 50%; and at Facebook the sales force''s ability to translate "likes" into advertisers will make or break that company''s valuation and fortunes going forward.

Disintermediation 10

Disintermediation CRM CIO Retail 10

Harvard Business Review

MARCH 14, 2017

Many industries have experienced disruption, due to technologies that successfully reduced inefficiencies and frictions, often disintermediating established players in the process. Plus, it can be difficult for the average person to accumulate enough points to earn a meaningful reward. The Benefits of Disruption.

Loyalty 15

Loyalty Customer Loyalty Travel Hotels 15

Harvard Business Review

MAY 25, 2018

” The Danger of Disintermediation. Already, consumers are being disintermediated from traditional brand choices via search engine and online retailer algorithms that determine which products are presented to consumers, and in what sequence.

Disintermediation 8

Disintermediation Mass Marketing Retail Brand 8

Harvard Business Review

JANUARY 8, 2013

Obviously, innovation investments shouldn't make it easier for suppliers to compete with or disintermediate their customers. In each case, the client was intent on giving its vendor access, software and/or other resources that put the vendor in a better position to come up with better innovations.

Innovation 10

Innovation Lean Production Disintermediation Incubator 10

Harvard Business Review

JULY 28, 2016

But banks cannot control the rules of engagement as they have in the past, since customers now have more choices and are more fragmented, and disintermediation by fintech is making it harder to earn fees. The old banking order is failing in Africa and central banks are losing their powers with all the disintermediation.

Banking 8

Banking Industry Disintermediation Offshoring 8

Harvard Business Review

MARCH 15, 2013

How do agencies ensure their future by being able to help brands sell more and build stronger loyalty in such a disrupted and disintermediated world, where every individual is consuming so much media from so many different channels? And that has not changed since agencies were first invented. So, now what?

Marketing 13

Marketing Brand Advertorial Advertising 13

Harvard Business Review

JULY 12, 2017

Intermediaries or “trust brokers” do not have to be written out of the equation — or disintermediated — as many blockchain enthusiasts argue. Rather, they can become early adopters of the technology.

Insurance 15

Insurance Industry Policies Market Penetration 15

Harvard Business Review

JULY 16, 2014

Many of these dinosaurs – agencies in particular — seemed a bit panicked about being disintermediated. These open-system mammals and birds have evolved to a point where they are beginning to articulate and deliver on the new paradigm while the dinosaur guardians of the old, closed marketing world are starting to acknowledge the shift.

Marketing 10

Marketing Disintermediation Brand Hotels 10

Harvard Business Review

NOVEMBER 29, 2013

military – the disintermediating power of the internet has finally reached into the halls of power. , and even a bizarre case in which a senior Iranian commander texted the Iraqi president and asked that the phone with the text message be handed to a senior member of the U.S. It was the first Roosevelt, after all, who called the U.S.

Products 10

Products Productivity Disintermediation Library 10

Harvard Business Review

JUNE 24, 2014

Barksdale: I think we use the term “disintermediate” a lot more than we do “unbundle from these terrible corporations.” You know, we’re going to free all these things from these evil big corporations and the consumers will be completely in control. I don’t remember ever giving that speech.

How To 20

How To Technology Industry Venture Capitalist 20

Harvard Business Review

AUGUST 7, 2018

Yet, more so than traditional travel providers, these companies face possible disintermediation by smart speakers, which will be capable of aggregating potential travel options on command.

Travel 12

Travel Industry Hotels Airlines 12

Harvard Business Review

SEPTEMBER 18, 2012

Now that cultural content could go directly to the consumer, "disintermediation" was inevitable. The digital revolution has been tough on traditional channels, diminishing the bookstore, the department store, and the newspaper. In the movie world, not so much. The bricks and mortar channel survived relatively intact.

Film 8

Film Disintermediation Budgeting Marketing 8

Harvard Business Review

APRIL 4, 2016

Some point to disintermediation elements as evidence that these markets are new, but these elements have also existed for years. When hotel companies are described this way it seems little separates them from Airbnb, which acts as a brand and platform to connect consumers with rooms, just as Marriott and Hilton do.

Hotels 8

Hotels Disintermediation Real Estate Franchising 8

Harvard Business Review

MAY 13, 2013

Now that we''re done, or nearly done, disintermediating old media like the newspaper, and supply chains like the book store, it''s time to solve that vexing problem of having to get ourselves from one place to another. Yes, we disintermediated the channels of culture, communication, and distribution. So let''s behold them.

Disintermediation 8

Disintermediation Hotels Airlines Travel 8

Harvard Business Review

MAY 13, 2015

Using software, like the apps on new “smart” TVs, or hardware, like Roku or Chromecast devices, any consumer with a strong Internet connection can now bypass the disintermediated MSO. Think of HBO Now, a standalone service that consumers can access over the web, without a cable subscription. Connecting the dots.

Brand 8

Brand Disintermediation Media Metrics 8

Harvard Business Review

JUNE 2, 2014

That allows cab drivers to offer many of the conveniences of Uber without being disintermediated. For example, one of the most popular apps now in Singapore is called GrabTaxi , which uses an Uber-like mobile interface to simplify the process of ordering a traditional cab.

Disruptive Innovation 8

Disruptive Innovation Disintermediation Business Model Price 8

Harvard Business Review

OCTOBER 10, 2014

But the future of engagement is about regaining control over your data, disintermediating the current channel owners, and creating ongoing relationships with customers beyond individual transactions. It is much easier to create an ad campaign, make a media buy, refresh your web site, or execute a PR program.

Media 9

Media B2B Content Disintermediation 9

Harvard Business Review

AUGUST 5, 2015

Specious talk about disintermediation of salespeople obscures the real issues facing firms. In turn, this drives the B2B buyer’s propensity to seek information from vendors who work with companies across regions or vertical segments, and who can use that knowledge to help frame and deliver solutions for that buyer’s needs.

B2B 8

B2B AIDAS AIDA Disintermediation 8

Harvard Business Review

SEPTEMBER 27, 2016

To the contrary, I believe programs like AT&T’s provide opportunities to keep employee populations relevant—and those with relevant skills are less likely to get disintermediated.

Skills 8

Skills Company Core Competence Career 8

Harvard Business Review

AUGUST 15, 2016

Digital commerce and disintermediation have caused many customers to question the importance of having a sales relationship at all. But in this era of nearly ubiquitous information, customers usually engage with salespeople after they’ve already researched their purchase and in some cases made their purchase decision.

Brand 8

Brand Disintermediation Price Long-term 8

Harvard Business Review

FEBRUARY 22, 2011

Amazon's widget that makes it easy to shop from inside Facebook reveals one way this oligopoly will become increasingly interconnected, while disintermediating as many others as it can. Next time you're heading into a strategy meeting to develop your five-year plan, we think you may want to keep the dynamics above in mind.

CPA 16

CPA CPM Advertising Disintermediation 16