Harvard Business Review

JUNE 27, 2017

Executives should also be wary of how AI increases the dangers of brand disintermediation. As brands assume more and more AI functionality, businesses must proactively manage any potential ethical and legal concerns. Whatever the form factor, companies must skillfully manage any future shifts in customer interactions.

Brand 11

Brand Disintermediation Ethics Technology 11

Harvard Business Review

JULY 28, 2016

But banks cannot control the rules of engagement as they have in the past, since customers now have more choices and are more fragmented, and disintermediation by fintech is making it harder to earn fees. Most still put marketing managers in nice cars to look for clients. Innovate ferociously. Think about local needs.

Banking 8

Banking Industry Disintermediation Offshoring 8

Harvard Business Review

MAY 26, 2011

The executive implications for time management and, more important, people management are enormous. The awkward irony is that this radically increased access gives top management less choice — not more — about how it invests its limited attention. The chairman had artfully hedged and qualified his innovation clichés.

Due Diligence 14

Due Diligence Disintermediation Micromanagement Analysis 14

Harvard Business Review

JUNE 2, 2014

I also love Uber as a student (and teacher) of disruptive innovation theory, because the challenges the transportation company is encountering as it seeks to expand into new cities helpfully illustrate how to assess an idea’s disruptive potential. I clicked three buttons, and my ride was there in 12 minutes. Uber looks solid here, as well.

Disruptive Innovation 8

Disruptive Innovation Disintermediation Business Model Innovation 8

Harvard Business Review

NOVEMBER 21, 2011

Brand managers and customer care leaders beware. How smart are customer-centric firms that effectively train complainers to disregard or disintermediate their contact centers? But you should be more innovative in making how you handle complaints with efficacy and grace, as well. Everyone looks good. Not to do so is perverse.

Disintermediation 15

Disintermediation Call Center Core Competence Incentives 15

Harvard Business Review

MARCH 17, 2011

In the immortal words of failed CIA intelligence director George Tenet , I had a " slam dunk " innovation opportunity with a top MIT lab. If perceived risks can be managed and early costs kept cheap, most organizations are open to the possibilities and potential of emerging technology. I was wrong. Completely. This time was different.

Venture Capitalist 14

Venture Capitalist Disintermediation Class Entrepreneur 14

Harvard Business Review

MAY 13, 2013

Now that we''re done, or nearly done, disintermediating old media like the newspaper, and supply chains like the book store, it''s time to solve that vexing problem of having to get ourselves from one place to another. Let''s say the Apple innovation merely takes $50 billion out of the industry. Disruptive innovation'

Disintermediation 8

Disintermediation Hotels Airlines Travel 8

Harvard Business Review

JULY 16, 2014

Quirky is disrupting incumbents in consumer product design and innovation, Local Motors in the automobile business, Relay Rides in car rentals and Kickstarter and AngelList in the financial sector. Many of these dinosaurs – agencies in particular — seemed a bit panicked about being disintermediated. What Makes a CMO Powerful.

Marketing 8

Marketing Disintermediation Hotels Brand 8

Harvard Business Review

OCTOBER 10, 2014

Loyalty and reward programs provide this type of context for B2C companies, while strategic account and relationship management programs do the same for B2B companies. We can see how content, community, and context come together in the owned media strategies of today’s most innovative marketers.

Media 8

Media B2B Disintermediation Content 8

Harvard Business Review

AUGUST 15, 2016

Digital commerce and disintermediation have caused many customers to question the importance of having a sales relationship at all. Great salespeople don’t imitate, they innovate. Great brands ignore trends. Great brands don’t follow what everyone else is doing, nor do they wait to take their lead from customers.

Brand 8

Brand Disintermediation Price Long-term 8

Skip Prichard

JULY 26, 2021

What are the most innovative companies doing to position themselves? While they are focused on optimization, their shareholders continue to demand that they pay out greater dividends or engage in larger share buy backs instead of investing their profits for future innovation. Own and disintermediate the customer relationship.

Disintermediation 131

Disintermediation Cost-Benefit Analysis Short-term Long-term 131