Remove Disintermediation Remove Innovation Remove Management Remove Offshoring
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What Africa’s Banking Industry Needs to Do to Survive

Harvard Business Review

But banks cannot control the rules of engagement as they have in the past, since customers now have more choices and are more fragmented, and disintermediation by fintech is making it harder to earn fees. Most still put marketing managers in nice cars to look for clients. Innovate ferociously. Think about local needs.