Remove Disintermediation Remove Management Remove Offshoring Remove Participative
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What Africa’s Banking Industry Needs to Do to Survive

Harvard Business Review

But banks cannot control the rules of engagement as they have in the past, since customers now have more choices and are more fragmented, and disintermediation by fintech is making it harder to earn fees. To remain relevant, the banks must internally mutate, disrupting themselves to participate in modern banking. Innovate ferociously.