Harvard Business Review

MARCH 14, 2017

Many industries have experienced disruption, due to technologies that successfully reduced inefficiencies and frictions, often disintermediating established players in the process. Plus, it can be difficult for the average person to accumulate enough points to earn a meaningful reward. The Benefits of Disruption.

Loyalty 15

Loyalty Customer Loyalty Travel Hotels 15

Harvard Business Review

JULY 28, 2016

Technology has emerged as a competitive weapon in driving operational excellence and superior service quality. But banks cannot control the rules of engagement as they have in the past, since customers now have more choices and are more fragmented, and disintermediation by fintech is making it harder to earn fees. Innovate ferociously.

Banking 8

Banking Industry Disintermediation Offshoring 8

Harvard Business Review

MARCH 15, 2013

How do agencies ensure their future by being able to help brands sell more and build stronger loyalty in such a disrupted and disintermediated world, where every individual is consuming so much media from so many different channels? And that has not changed since agencies were first invented. So, now what?

Marketing 13

Marketing Brand Advertorial Advertising 13

Harvard Business Review

JULY 12, 2017

Intermediaries or “trust brokers” do not have to be written out of the equation — or disintermediated — as many blockchain enthusiasts argue. Rather, they can become early adopters of the technology.

Insurance 15

Insurance Industry Policies Market Penetration 15

Harvard Business Review

APRIL 4, 2016

In other words, they sold their real estate assets to institutional investors and private wealth funds, and they began to operate as essentially management companies focused on defining a brand proposition, marketing and generating sales.

Hotels 8

Hotels Disintermediation Real Estate Franchising 8

Harvard Business Review

JUNE 24, 2014

Barksdale: I think we use the term “disintermediate” a lot more than we do “unbundle from these terrible corporations.” And so, ironically, the bundlers of that era were operating probably illegally, in the way that they were forcing the bundle and then price-fixing the bundle. I don’t remember ever giving that speech.

How To 19

How To Technology Industry Venture Capitalist 19

Harvard Business Review

AUGUST 7, 2018

How companies are using artificial intelligence in their business operations. Yet, more so than traditional travel providers, these companies face possible disintermediation by smart speakers, which will be capable of aggregating potential travel options on command. Insight Center. Adopting AI. Sponsored by SAS.

Travel 12

Travel Industry Hotels Airlines 12

Harvard Business Review

JUNE 2, 2014

Ideally, the innovator has a proprietary technology that makes the offering simple and affordable, or it has developed an innovative operating model that enables the business to keep its costs radically lower than competitors’ as it scales up. That allows cab drivers to offer many of the conveniences of Uber without being disintermediated.

Disruptive Innovation 8

Disruptive Innovation Disintermediation Business Model Price 8

Harvard Business Review

MAY 13, 2015

The core disruptive concept is that the “pipe” created by the cable MSOs (multiple system operators) no longer provides the sole gateway to consumers’ television screens. Think about messaging: We’ve relied on mobile phone operators (AT&T, Verizon, et al.) to send text messages. Connecting the dots.

Brand 8

Brand Disintermediation Media Metrics 8

Harvard Business Review

SEPTEMBER 27, 2016

For instance, a data center operator might make a skills pivot that could lead to a role as a data scientist as some at AT&T have done. To the contrary, I believe programs like AT&T’s provide opportunities to keep employee populations relevant—and those with relevant skills are less likely to get disintermediated.

Skills 8

Skills Company Core Competence Career 8

Harvard Business Review

FEBRUARY 22, 2011

Adding a profile on Facebook has little to no impact on Facebook's operating costs. Amazon's widget that makes it easy to shop from inside Facebook reveals one way this oligopoly will become increasingly interconnected, while disintermediating as many others as it can. More usage funds more infrastructure.

CPA 16

CPA CPM Advertising Disintermediation 16

Harvard Business Review

NOVEMBER 15, 2016

The big retailers are getting squeezed and disintermediated at both ends. Now anyone with a great product and access to an online fulfilment or marketplace platform can use social media and word of mouth to bootstrap an overnight customer community that traditional brands once would have taken years to build.

Retail 8

Retail Technology Content Chief Technology Officer 8