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Karin Hurt and David Dye on “Winning Well”: Part 1 of an interview by Bob Morris

First Friday Book Synopsis

A former Verizon Wireless executive, she has over two decades of experience in sales, marketing, customer service, and human resources. As a keynote speaker, leadership consultant, and MBA professor, Karin Hurt helps leaders improve business results by building deeper trust and connection.

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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

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We Need Both Networks and Communities

Harvard Business Review

In the traditional village, you chatted with your neighbor at the local market, face-to-face: this was the heart of community. Drucker Forum 2015: Managing in the Digital Age. Drucker Forum 2015: Managing in the Digital Age. The theme: Claiming Our Humanity — Managing in the Digital Age.

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The Most Efficient Die Early

Harvard Business Review

Yet after more than a decade at war, there have been only minor changes in the systems that govern training and human resources, which still focus on efficiency at the expense of experimentation and innovation. A healthier approach also means managing acceptable losses.

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Research: What CEOs Really Want from Coaching

Harvard Business Review

Fundamentally, it is a responsibility of both the executive and the board of directors, while a trusted Chief Human Resources Officer can also play an important role. Is there a way to be transparent about a CEO being coached without causing shareholder and market panic? Coaching is a private and personal activity.

CEO 15
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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Frances Hesselbein – Former CEO, Girl Scouts of America and Peter Drucker Foundation. Deepa Prahalad – Focused on design and emerging markets. Telisa Yancy – Chief Marketing Officer at American Family Insurance. Deborah Borg – Chief Human Resources & Communications Officer, Bunge Limited.