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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

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Technology Is Not Threatening Our Humanity — We Are

Harvard Business Review

I was there for a gathering of Human Resources executives, the third conference I have attended this autumn in which a central theme was the “technological revolution” and its implications for employment, education, and lifestyles. Drucker Forum 2015: Managing in the Digital Age. It was something you did.

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I Joined Airbnb at 52, and Here’s What I Learned About Age, Wisdom, and the Tech Industry

Harvard Business Review

The tech sector, which has become as famous for toxic company cultures as for innovation, and as well-known for human resource headaches as for hoodie-wearing CEOs, could use a little of the mellowness and wisdom that comes with age. Management theorist Peter Drucker was famously curious. Wisdom is about pattern recognition.

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We Need Both Networks and Communities

Harvard Business Review

Marshall McLuhan wrote famously about the “global village,” created by new information technologies. Drucker Forum 2015: Managing in the Digital Age. This post is one in a series of perspectives by presenters and participants in the 7th Global Drucker Forum. Networks connect; communities care.

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Automation Won’t Replace People as Your Competitive Advantage

Harvard Business Review

To a large extent, he’s speaking directly to us humans, who may well lack confidence that we can continue to provide a superior value proposition relative to advancing technology. The best that they can do for you is to augment the strengths of your people — you know, those humans you’re at risk of underrating.

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Training and Development: Top Ten Lessons Learned

The Practical Leader

Many leaders and development professionals search for new technologies and quick and easy approaches to personal, team, and organization development. These partial and piecemeal approaches waste scarce resources and raises “the snicker factor.” You can build only on strengths. What’s the point?

Training 116
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The Rainmaker 'Fab Five' Blog Picks of the Week

Sales Wolf Blog

SHRM - Society for Human Resource Managment Indispensible for the HR Professional! Gautam Ghosh on Organizations 2.0 : Innovation and HR's Quest to be Strategic -  There is a seemingly endless drumbeat of calls for the human resources function to be more strategic. License. .

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