Wed.Jun 26, 2024

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No Matter What Work You Do, You Have a Customer

Leading Blog

I F SOMEONE was to ask you who is your customer, you would probably easily answer the question. Regardless of what you do at work you probably know who buys the product or service your company makes. Now, if that same someone were to ask you who consumes the work that you personally do, the answer may not come as easily. In a lot of cases, the person who uses what you make isn’t the end customer of your company.

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Ethical Values Are Good For Business (Part 7)

Leading in Context

By Linda Fisher Thornton We need to get leadership right because so much depends on it. Many global factors are driving changes in ethical leadership expectations, and in high-stakes times, how we handle ethical leadership development can make or break our success. This week I’ve created a graphic that brings the expectations and priorities into clearer focus.

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4 Reasons Goal Setting Conversations Fail and How To Fix Them

Leadership Freak

Failure is often the result of something undone. Goal setting is imagination. Follow through is reality. This post provides solutions for 4 common reasons goal setting conversations fail. Are you having the same conversations over and over?

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 Do You Have a Toxic Work Environment? How To Spot It and Take Action

Lead from Within

In the realm of effective leadership, people management skills are paramount, especially when it comes to identifying and rectifying a toxic work environment. A revealing study by the Workplace Bullying Institute indicates that 61% of U.S. employees are aware of abusive conduct in the workplace. Such toxicity not only hampers productivity but also significantly impacts employee well-being.

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How HR Can Create a Culture of Feedback

Employees want meaningful feedback. Without it, 98% disengage from their work (Zippia). But do your managers know how to support them? Use this Quick Start Guide to get the conversation started. Your workers don’t just want jobs; they want careers. Invest in your team by giving them meaningful feedback. 65% of employees want more feedback (Zippia). Workers who get daily feedback are 3x more engaged (Clear Company).

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6 Trends Shaping the Future of Business Management and Administration

Women on Business

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Working Side-by-Side With Target’s Generative AI

HR Digest

We’re now getting a closer look at how artificial intelligence is permeating into the workplace setting with news of Target’s generative AI endeavors to support store workers. Target’s AI chatbot, the Store Companion, is scheduled to benefit thousands of the company’s workers, arriving across 2,000 stores in the region by August. The chatbot is designed to help workers navigate their jobs more easily, allowing them to seek answers to questions about processes that are relevant to their work.

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How Countries Can Encourage Innovation

The Horizons Tracker

In a bid to encourage innovation, some governments nudge companies to think creatively within certain boundaries. Specifically, they introduce “innovation box” or “IP box” incentives that trim taxes on income generated from innovative activities. The idea behind these tax breaks is to motivate businesses to pump more money into local ventures, giving a boost to the homegrown economy.

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Design Your Organization to Serve Customers Well

Curious Cat

Quality is a Journey to Excellence is a 2 day management seminar that Bill Hunter (my father) recorded in 1985 in Green Bay, Wisconsin. The embedded clip shows the second section of a the seminar discussing customers and how to organize your systems to serve customers well. See part one of the seminar , and the full seminar. Some aspects of managing an organization well are quite challenging.

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Why We Go Into Work When We’re Sick

The Horizons Tracker

Ever tried to keep it hush-hush when you’re down with a contagious bug? Maybe you held back a cough at a work meeting or kept mum about that scratchy throat on a first date. If you’ve ever pulled off such stealth moves, you’re not alone, says a fresh study from the University of Michigan. Turns out, folks dealing with contagious sicknesses deal with social downsides, like getting left out.

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Moose on the Loose: Three Reasons for Using This Symbol of Communication Barriers

The Practical Leader

During a media interview after publishing Moose on the Table: A Novel Approach to Communications @ Work , I was asked if there was any one incident that led me to write the book. Good question. I don’t recall my response. However, since my comebacks usually come back well after the discussion, I later reflected on how my experiences came together to weave the book’s storyline and core themes.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Does The Digital Economy Create More Economic Value Than We Think?

The Horizons Tracker

It’s long been an accusation of the digital economy that it hasn’t tended to translate into the kind of productivity improvements that feed their way into GDP growth. Indeed, economist Robert Solow famously said in 1987 that the computer age was everywhere except for the productivity statistics. The so-called Solow Paradox has continued into the web age, but opponents argue that current GDP measures don’t accurately capture the value of products and services that, while valuabl

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7 reasons why I might follow you on Twitter

Rapid BI

When using any social media/ social business platform or technology, it is important to understand its strengths and weaknesses in the organisation (or culture/ context) in which it is being used. The post 7 reasons why I might follow you on Twitter appeared first on RapidBI.

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Executive Coaching Success Story: Senior Director, Imaging Solutions

The Center For Leadership Studies

The post Executive Coaching Success Story: Senior Director, Imaging Solutions appeared first on Situational Leadership® Management and Leadership Training.

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7 Powerful Strategies to Overcome Anxiety and Apathy for Good

My Own Coach

Discover 7 powerful strategies to overcome anxiety and apathy, enhance your mental health, and improve your quality of life. Learn practical tips on mindfulness, routines, exercise, relationships, self-care, therapy, and creativity. Start your journey to well-being today.

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New DOL Final Overtime Rules: Quickstart Guide for Employers

There’s a new overtime salary threshold that will impact employers across the country. If you have an employee making less than $43,888 on July 1 or less than $58,656 on January 1, you’re going to have to start paying overtime. Download Paycor’s guide to learn: Which groups of employees are affected? How should you classify employees? Best ways to mitigate risk.

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How Starbucks Devalued Its Own Brand

Harvard Business Review

Starbucks is struggling. It has strayed from its successful strategy of offering customers exceptional experiences and, in the process, has commoditized itself. This article analyzes where it went wrong and offers ideas for how the company can turn itself around. It holds lessons for other companies that compete by providing customers distinctive experiences.

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3 Exercises to Boost Your Emotional Intelligence, According to Research

Harvard Business Review

Everyone struggles to manage their emotions at times. It’s normal to have negative feelings and we can’t expect ourselves – or others – to leave those behind just because we’re at work. But those negative emotions can be detrimental to our relationships, performance, focus, and overall well-being. So it’s worthwhile to hone our emotional intelligence skills that help us handle negative feelings.

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How to Improve the Hiring Process for Disabled Candidates

Harvard Business Review

It takes more than lip service to convince disabled job applicants to apply to your company. These research-backed practices can demonstrate that you’re a truly equitable employer.

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Leadership Lessons from Adventurer and Environmentalist Rick Ridgeway

Harvard Business Review

Why good communication, ambitious goal setting, and meticulous planning are essential in both mountaineering and business.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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Should Your Business Sell on Amazon?

Harvard Business Review

How to weigh the costs and benefits of selling on the e-commerce platform.

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