Tue.Feb 18, 2025

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Stop Asking Why: Ten ‘What’ Questions Senior Leaders Can Use to Drive Alignment

Next Level Blog

When youre a senior executive, your success depends on influencing, aligning, and mobilizing others toward strategic goals. Yet, even at the highest levels, misalignment often arises due to differing motivations. How well do you truly understand the priorities driving your peers, board members, or senior team? And are your assumptions accurate? The best way to understand whats motivating someone is to engage them in a conversation that surfaces their goals, their ambitions, and their fears.

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Building a Learn-It-All Organization

Leadership Freak

Microsoft (MS) missed the Smartphone revolution. Windows operating system never got traction in the mobile sector. Zune Microsofts music player was a colossal failure. The launch of Xbox One required a retooling of their approach to gaming. They weren't learning fast enough. CEO Satya Nadella is building a learn-it-all mindset at Microsoft.

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Moral Authority Is Earned

Frank Sonnenberg Online

Moral authority is the invisible hand that guides ethical behavior, rooted from a persons character, actions, and values. Unlike formal power, it doesnt rely on titles or positions but on trust and respect earned over time. Those who wield moral influence inspire others to follow not through coercion but through example. Its the essence of genuine leadership, where integrity and principles hold sway over mere compliance.

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7 Tips for Dealing With Irate Customers

thoughtLEADERS, LLC

Dealing with angry customers can be one of the greatest challenges you face. Here are 7 tips for dealing with those difficult situations gracefully and effectively. Today’s post is by Mark Goulston, author of “Just Listen: Discover the Secret to Getting Through to Absolutely Anyone” One of the things that all irate customers have in common is that they have an attitude that says I rate better service than this and now that I have you on the phone, youre going to pay for it!

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Future-Proof Your Talent Pipeline

Get ready for the future of business. As HR navigates an ongoing labor shortage, leaders need stronger, more adaptable recruiting strategies. Do you have the tools you need to build a talent pipeline that drives sustainable business growth?

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The Power of Storytelling in Leadership: Engaging Your Audience

The Center For Leadership Studies

The Power of Storytelling in Leadership: Engaging Your Audience When you’re engrossed in a good book or television series, it’s tempting to stay up late and read the next chapter or watch one more episode. That’s the power of good storytelling. Using this same tactic in the boardroom can engage your team in a similar way. Our guide will explore some of the best storytelling techniques, enabling you to inspire your teams to reach their full potential.

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“I developed an understanding of what leadership looks like in local government”

Chartered Management Institute

Article: I developed an understanding of what leadership looks like in local government Written by Dave Waller Share Share to Twitter Share to Facebook Share to LinkedIn Share via email Impact is a CMI-linked programme to help graduates enter local government. Heres how the scheme gave Oxford graduate Shona Galt the tools to make a difference to the lives of social care leavers When Shona Galt was on her way to a first-class degree in English and modern languages at Oxford, she was also an advoc

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Where technical expertise meets leadership skills: engineering management at Newcastle College

Chartered Management Institute

Article: Where technical expertise meets leadership skills: engineering management at Newcastle College Written by Ian Wylie Share Share to Twitter Share to Facebook Share to LinkedIn Share via email Two students on the BSc (Hons) in Engineering Management at Newcastle College share how they are learning effective leadership (while balancing work and study) In such a male-dominated environment as the automotive manufacturing sector, I need to have the knowledge and skills to be able to manage te

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Old Mutual Prepares for Change as CEO Iain Williamson Announces Departure

CEO Insider

Old Mutual Ltd. has announced its search for a new chief executive officer following Iain Williamsons decision to step down at the end of August, marking the end of his five-year tenure. Williamson, 54, who has been with Africas largest insurer by assets since 1993, will take early retirement, according to an emailed statement from […] The post Old Mutual Prepares for Change as CEO Iain Williamson Announces Departure appeared first on CEOWORLD magazine.

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“This has given more in terms of career progression than anything I’ve done”

Chartered Management Institute

Article: This has given more in terms of career progression than anything Ive done Written by Dave Waller Tuesday 18 February 2025 Share Share to Twitter Share to Facebook Share to LinkedIn Share via email The energy sectors green revolution requires new skills and perspectives. Here, Baker Hughess Emma Dean shares how a Chartered Manager Degree Apprenticeship is helping her thrive and delivering benefits to her employer, too The quest for diverse and sustainable sources of power requires a fre

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Tencent and Baidu to Use DeepSeek AI in Race for Tech Supremacy

CEO Insider

Tencent has announced that its Weixin messaging app, Chinas largest, is granting some users access to search capabilities powered by DeepSeek’s artificial intelligence model. The company revealed in a statement to Reuters that Weixin is conducting a beta test to trial DeepSeek for search functionality. This development marks a significant step for Tencent, as it […] The post Tencent and Baidu to Use DeepSeek AI in Race for Tech Supremacy appeared first on CEOWORLD magazine.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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We Need a New Language for Change

Innovation Excellence

GUEST POST from Robyn Bolton If innovation (the term) is dead and we will continue to engage in innovation (the activity), how do we talk about creating meaningful change without falling back on meaningless buzzwords?

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Seeking Compensation After a Severe Injury

Women on Business

We've Moved! Update your Reader Now. This feed has moved to: [link] If you haven't already done so, update your reader now with this changed subscription address to get your latest updates from us.

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Change Marketing versus Change Communications

Innovation Excellence

GUEST POST from Art Inteligencia In the ever-evolving landscapes of business and organizational growth, the paradigms of change management play a crucial role in steering the ship towards success. Within this realm, two concepts frequently emerge as tools to navigate turbulent waters: Change Marketing and Change Communications.

Marketing 101
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Executive Coaching Insights: Unlocking the Potential of Strategic Leaders

The Center For Leadership Studies

The post Executive Coaching Insights: Unlocking the Potential of Strategic Leaders appeared first on Situational Leadership Management and Leadership Training.

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10 HR Metrics for 2025: HR Data Toolkit

The right HR metrics can illuminate hidden trends, justify decisions to the C-suite, and give you an edge in this unpredictable economy. Download Paycor’s guide and learn how to calculate your: Cost-per-Hire Total Financial Impact of Absences Voluntary Turnover Rate And more!

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Recalibrate Your Strategy in China with This Framework

Harvard Business Review

This 2×2 will help your company navigate Beijing’s priorities and political sensitivities.

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The Four Strategies for BD Success at Your Consulting Firm

David A Fields

As the old saying goes, there’s more than one way to peel a banana. Good thing, because bananas can be tricky and when banana is actually a metaphor for Business Development (BD) at your consulting firm, it’s helpful to have another couple of options if the one you’re pursuing isn’t producing results. There’s a decent … Continued The post The Four Strategies for BD Success at Your Consulting Firm appeared first on David A.

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Using AI to Make You a More Compassionate Leader

Harvard Business Review

These tools can’t replace human empathy, but they can help you overcome your own weaknesses and tailor responses to the needs of your team.

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The EV Industry Grows The Auto Workforce

The Horizons Tracker

Contrary to early predictions, U.S. auto plants producing electric vehicles (EVs) have needed more workers than those making traditional gas-powered cars. A study from the University of Michigan shows that during the shift to large-scale EV production, the number of assembly jobs at some plants grew by as much as 10 times. At one factory with over a decade of EV production, it still takes three times as many workers to build an EV as it did to build a car with an internal combustion engine (ICE)

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Research: What Consumers Find Persuasive in Online Reviews

Harvard Business Review

An analysis of over 110,000 online reviews shows that persuasiveness depends on how frequently the item in question is likely to be purchased.

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What Are The Key Wins We Get From Generative AI?

The Horizons Tracker

Its fair to say that were still in the experimental phase when it comes to generative AI in the workplace, which has meant that few businesses have seen tangible gains from the technology to date. Researchers from the London School of Economics found that around two-thirds of firms had begun using new digital technologies since the Covid pandemic, with many of these accelerating the pace of adoption since Covid hit.

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When Activist Investors Ask for Board Seats

Harvard Business Review

How to balance preparedness, collaboration, and strategic focus.

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Study Advises Against Banning Smartphones At Work

The Horizons Tracker

In a recent article , I explored whether banning smartphones at work was a good thing or not. Studies suggest that a complete ban is unlikely to be beneficial, and that moderation is a more effective approach, as this shows employees that they’re trusted to manage their time and workload. This need for moderation is further reinforced by a recent study from Ruhr University Bochum, which suggests that managers should apply moderation when it comes to determining whether employees can use th

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HR’s Blueprint for a Successful 2025

The HR industry is changing. Did you know… 1. There will be 4M more jobs than workers by 2033 ( BLS ). 2. For 84% of workers, flexibility is a top priority ( FlexJobs ). 3. 75% of employees have used AI at work ( CFO.com ). It’s time to meet the moment! Use Paycor’s guide to design a blueprint for success.

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Should Google Stay in the Cloud Gaming Business?

Harvard Business Review

Analyzing the strategic choice between doubling down or pulling the plug.

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The Consumer Psychology of Adopting AI

Harvard Business Review

A conversation with HBS professor Julian De Freitas about overcoming five mental obstacles.