Eric Jacobson

DECEMBER 22, 2024

If you want to delight your customers, then the book by Steve Curtin , Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees. The book explains the seven ways for you and your employees to demonstrate exceptional customer service : Express genuine interest Offer sincere and specific compliments Share unique knowledge Convey authentic enthusiasm Use appropriate humor Provide pleasant surprises Deliver serv

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How To Cost Energy Follow-up 65

The Horizons Tracker

DECEMBER 22, 2024

Entrepreneurs often struggle to bring new products to market, but academic researchers face an extra challenge they might not expect: themselves. Researchers in academia focus intensely on their specialized areas, which can make it hard to succeed commercially. A recent study from Harvard Business School looked at over 500 biomedical startups and found that companies closely tied to their founders’ research had more difficulty reaching key milestones, like raising money or finding buyers.

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HR Digest

DECEMBER 22, 2024

Curious about the holiday bonus trends for 2024? We hear that employees are willing to quit if their employers skip one this year. The Christmas and New Year combo is a heavy hitter for most individuals, marking a time filled with shopping expenses and peak spending on yearly indulgences. Many employees rely on their holiday PTOs and bonuses to help them prepare for the expenses in the new year, and so companies giving holiday bonuses are preferred to those that dont.

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The Horizons Tracker

DECEMBER 22, 2024

As ChatGPT and other generative AI tools have taken the world by storm over the past 18 months or so, there has been an understandable desire to examine how these tools are being used, how effective they’ve been, and who is getting the most from them. To date, many studies have suggested that the tools “equalize” things, with lower-skilled workers benefitting more than higher-skilled workers, thus potentially raising their productivity.

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Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Management

CEO Insider

DECEMBER 22, 2024

Hock Tan, CEO of Broadcom Inc., the $1 trillion chipmaking giant, has ruled out any interest in acquiring the struggling Intel Corp., citing his focus on transforming Broadcom into a leader in artificial intelligence. Tan stated that the companys efforts are firmly directed at expanding its presence in the AI chip sector, a space currently […] The post Broadcom’s CEO Dismisses Intel Acquisition Amid AI Growth Focus appeared first on CEOWORLD magazine.

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