A Better Way to Address Performance Issues
Let's Grow Leaders
OCTOBER 1, 2014
'“Will or skill” is an insufficient question when addressing performance issues. This model works okay if it’s truly a “skill” issue because managers know what to do next. They train, coach, or assign a buddy. But the “will issue” answer often begins a slide down a slippery slope of assumptive questions: Why doesn’t she care?
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